Synergy SKY - Poly Registrar Partial Outage – Incident details

All systems operational

Poly Registrar Partial Outage

Resolved
Partial outage
Started 22 days agoLasted about 21 hours

Affected

SIP Registrar

Partial outage from 5:37 PM to 2:32 PM

US Region

Partial outage from 5:37 PM to 2:32 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We identified a potential service issue that may have temporarily affected device registration for some customers.

     

    Our team identified behavior related to registrar connectivity that may have caused certain devices to experience registration issues. The issue appears to be contained at this time, and we are actively monitoring the environment to ensure continued stability.

     

    While we believe service has stabilized, we are continuing our review to confirm the full scope of impact and validate that all affected services are operating normally. To our knowledge this has effected Poly devices.

     

    If you continue to experience any registration-related issues, please contact Support for assistance.