Synergy SKY - Service Advisory – Elevated Call Failures in the US Region – Incident details

All systems operational

Service Advisory – Elevated Call Failures in the US Region

Resolved
Major outage
Started 13 days agoLasted about 1 hour

Affected

CONNECT - Interoperability Service

Major outage from 2:07 PM to 3:23 PM

US Region

Major outage from 2:07 PM to 3:23 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue has been identified and resolved with backbone communication between the services which was caused by the general maintenance that has occurred over the weekend.

    We are putting additional measures in place and hardening the backbone infrastructure in order to help prevent these incidents in the future.

  • Investigating
    UTC
    Investigating

    We are currently investigating an elevated number of failed call attempts affecting the US region.

    Our engineering team is actively working to determine the root cause and restore normal service as quickly as possible.

    We understand the impact this may have on your operations and appreciate your patience while we work to resolve the issue.

    We will provide another update as soon as additional information becomes available.