Failed Calls and Call Quality

Resolved

Degraded performance

Started about 1 month agoAugust 18, 2026Lasted 2 daysAugust 18, 20263:00 PMAugust 20, 20263:02 PMUTC

Affected

CONNECT - Interoperability Service

US Region

EU Region

APAC Region

Canada Region

Integration: Microsoft Teams

Updates

Resolved
August 20, 2026 at 3:02 PMUTC
Resolved
August 20, 2026 at 3:02 PMUTC
This incident has been resolved.
Investigating
August 18, 2026 at 3:00 PMUTC
Investigating
August 18, 2026 at 3:00 PMUTC
Some customers may be experiencing failed calls and degraded call quality. Our engineering team is currently investigating the issue and working towards a resolution. We will provide further updates as more information becomes available.
We apologize for any inconvenience this may cause.

Synergy SKY - Failed Calls and Call Quality – Incident details