Synergy SKY - CONNECT Calls Dropping – Incident details

Integration: Microsoft Teams experiencing degraded performance

CONNECT Calls Dropping

Monitoring
Degraded performance
Started 2 days ago

Affected

CONNECT - Interoperability Service

Degraded performance from 5:18 PM to 6:00 AM, Operational from 6:00 AM to 12:47 PM, Degraded performance from 12:47 PM to 12:00 AM

Integration: Microsoft Teams

Degraded performance from 5:18 PM to 6:00 AM, Operational from 6:00 AM to 12:47 PM, Degraded performance from 12:47 PM to 12:00 AM

Updates
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident in which CONNECT calls are dropping 15 minutes into the meeting. As a current workaround, please redial into the meeting if dropped.

    We are actively working on this and will provide an update as soon as possible.