Synergy SKY - Captcha automatic resolution Functionality failing – Podrobnosti o incidentu

Integration: Microsoft Teams Zažívá snížený výkon

Captcha automatic resolution Functionality failing

Vyřešeno
Snížený výkon
Zahájeno před 5 měsíciTrvalo 2 dny

Ovlivněno

CONNECT

Snížený výkon z 8:58 PM do 4:42 PM, Funkční z 8:58 PM do 4:42 PM, Snížený výkon z 4:42 PM do 3:24 PM

Region USA

Snížený výkon z 8:58 PM do 3:24 PM

Region EU

Funkční z 8:58 PM do 4:42 PM, Snížený výkon z 4:42 PM do 3:24 PM

Aktualizace
  • Vyřešeno
    Vyřešeno
    This incident has been resolved.
  • Monitorujeme
    Monitorujeme

    We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support.

    On-Prem customers may still experience challenges. We are continuing to investigate this issue.

    Summary of Update:

    • A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process

    • The update restores normal call functionality for Captcha activated Microsoft Teams call

    • No customer action is required

  • Identifikováno
    Identifikováno

    We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected.

  • Vyšetřuje se
    Vyšetřuje se

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    Some users may be affected.