Synergy SKY - Microsoft Whiteboard Initiation Issue – Podrobnosti o incidentu

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Microsoft Whiteboard Initiation Issue

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Ovlivněno

CONNECT - Interoperability Service

Snížený výkon z 7:13 PM do 2:17 PM

Integration: Microsoft Teams

Snížený výkon z 7:13 PM do 2:17 PM

Aktualizace
  • Vyřešeno
    UTC
    Vyřešeno

    Microsoft has confirmed that there are no whiteboard facilities in the web client profile. 

    SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes.

  • Vyšetřuje se
    UTC
    Vyšetřuje se

    We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.