Synergy SKY - Zoom Layout Changes - Degraded Performance – Podrobnosti o incidentu

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Zoom Layout Changes - Degraded Performance

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Snížený výkon
Zahájeno před 10 měsíciTrvalo přibližně měsíc

Ovlivněno

CONNECT - Interoperability Service

Snížený výkon z 9:08 PM do 1:27 PM, Funkční z 1:27 PM do 2:10 PM

Integration: Zoom

Snížený výkon z 9:08 PM do 1:27 PM, Funkční z 1:27 PM do 2:10 PM

Aktualizace
  • Vyřešeno
    Vyřešeno
    This incident has been resolved.
  • Monitorujeme
    Monitorujeme
    We implemented a fix and are currently monitoring the result.
  • Identifikováno
    Identifikováno

    We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management.

    Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts.

    We will provide updates here as soon as more information is available.