Synergy SKY - US Region: Capacity Issues – Podrobnosti o incidentu

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US Region: Capacity Issues

Vyřešeno
Velký výpadek
Zahájeno před 3 měsíciTrvalo 18 dní

Ovlivněno

CONNECT

Velký výpadek z 4:15 PM do 5:45 PM, Funkční z 5:45 PM do 4:08 PM

Region USA

Velký výpadek z 4:15 PM do 5:45 PM, Funkční z 5:45 PM do 4:08 PM

Aktualizace
  • Vyřešeno
    Vyřešeno
    This incident has been resolved.
  • Monitorujeme
    Monitorujeme

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Vyřešeno
    Vyřešeno

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Vyšetřuje se
    Vyšetřuje se

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.