Duration: 1 hour and 16 minutes

Affected Components: Amerikansk region

Aug 10, 14:07:27 GMT+0
Undersøger - We are currently investigating an elevated number of failed call attempts affecting the US region. Our engineering team is actively working to determine the root cause and restore normal service as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we work to resolve the issue. We will provide another update as soon as additional information becomes available..

Aug 10, 15:23:32 GMT+0
Løst - The issue has been identified and resolved with backbone communication between the services which was caused by the general maintenance that has occurred over the weekend. We are putting additional measures in place and hardening the backbone infrastructure in order to help prevent these incidents in the future..

Duration: 1 day and 12 hours

Affected Components: Government, EU Region, Integration: Microsoft Teams, Integration: Google Meet, Canada Region, EU-regionen, Integration: Facetime, Integration: Zoom, APAC Region, US Region, Amerikansk region, APAC-regionen, Canada-regionen

Aug 5, 11:43:19 GMT+0
Identificeret - We are planning for a scheduled maintenance during that time..

Aug 8, 08:00:01 GMT+0
Identificeret - Vedligeholdelse er nu i gang.

Aug 9, 20:00:00 GMT+0
Gennemført - Vedligeholdelsen er gennemført.

Duration: 29 days, 10 hours and 12 minutes

Affected Components: Integration: Microsoft 365, Integration: Google Workspace, Integration: Webex Workspaces

Jun 15, 15:24:48 GMT+0
Identificeret - We are performing a routine scheduled maintenance starting on **June 20 at 8:00 AM UTC (4:00 AM EDT / 1:00 AM PDT).** We anticipate the maintenance to last approximately **12** hours, concluding around **8:00 PM UTC June 20 (4:00 PM EDT / 1:00 PM PDT).** **Times:** **June 20:** **PDT (UTC -7): 1:00 AM - 1:00 PM** **EDT (UTC-4): 4:00 AM - 4:00 PM** **UTC: 8:00 AM - 8:00 PM** This maintenance window will have minimal effects on operations..

Jun 20, 08:00:01 GMT+0
Identificeret - Vedligeholdelse er nu i gang.

Jun 20, 16:23:00 GMT+0
Gennemført - Maintenance has completed successfully..

Duration: 3 hours and 18 minutes

Affected Components: Integration: Microsoft 365, Integration: Microsoft Teams, Integration: Google Meet, Government, Amerikansk region, APAC-regionen, Canada-regionen, EU-regionen, Integration: Facetime, Integration: Zoom, Integration: Google Workspace, Integration: Webex Workspaces

Jun 17, 20:00:00 GMT+0
Identificeret - We are performing a routine scheduled maintenance starting on **June 18 at 7:00 AM UTC (3:00 AM EDT / 12:00 AM PDT).** We anticipate the maintenance to last approximately **4** hours, concluding around **12:00 PM UTC June 18 (7:00 AM EDT / 4:00 AM PDT).** **Times:** **June 18** **PDT (UTC -7): 12:00 AM - 4:00 AM** **EDT (UTC-4): 3:00 AM - 7:00 AM** **UTC: 7:00 AM - 12:00 PM** This maintenance window will have minimal effects on operations..

Jun 18, 07:00:01 GMT+0
Identificeret - Vedligeholdelse er nu i gang.

Jun 18, 10:18:10 GMT+0
Gennemført - Maintenance has completed successfully..

Duration: 4 hours and 29 minutes

Affected Components: Integration: Webex Workspaces

Jun 3, 13:48:51 GMT+0
Undersøger - We are investigating how this Webex service notice (Reference: PUB0015885) is affecting our usage of the Webex API and the Workspace Integration. <https://status.webex.com/commercial/status?lang=en%5FUS> We will provide further updates as the situation develops..

Jun 3, 14:58:12 GMT+0
Overvåger - We are currently monitoring the Webex service interruption. Note: This interruption may affect any calls involving Webex registered devices. .

Jun 3, 18:17:44 GMT+0
Løst - This incident has been resolved..

Duration: 4 hours and 12 minutes

Affected Components: Integration: Google Meet

Jun 2, 17:04:58 GMT+0
Undersøger - We are currently investigating this incident in which all Google Meet calls are experiencing connection difficulties at this time. Our team is actively engaged in restoring service. .

Jun 2, 17:42:51 GMT+0
Identificeret - Our team has identified a solution and a fix is being implemented. We appreciate your patience and will provide a further update once available..

Jun 2, 19:04:37 GMT+0
Overvåger - We implemented a fix and are currently monitoring the result..

Jun 2, 21:16:37 GMT+0
Løst - This incident has been resolved..

Duration: 1 hour and 15 minutes

Affected Components: EU Region

May 28, 18:00:00 GMT+0
Identificeret - We are performing a scheduled maintenance for our EU Registrar starting on **May 28 at 18:00 UTC (2:00 PM EDT / 11:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **May 28 UTC 20:00 (4:00 PM EDT / 1:00 PM PDT).** **Times:** **May 28** **PDT (UTC -7): 11:00 AM - 1:00 PM** **EDT (UTC-4): 2:00 PM - 4:00 PM** **UTC: 18:00 - 20:00** This maintenance window will have minimal effects on operations..

May 28, 18:00:01 GMT+0
Identificeret - Vedligeholdelse er nu i gang.

May 28, 19:15:16 GMT+0
Gennemført - Maintenance has completed successfully..

Duration: 2 hours

Affected Components: Integration: Microsoft Teams, Government, Amerikansk region, Integration: Google Meet, APAC-regionen, EU-regionen, Canada-regionen, Integration: Facetime, Integration: Zoom

May 28, 10:00:01 GMT+0
Identificeret - Vedligeholdelse er nu i gang.

May 28, 10:00:00 GMT+0
Identificeret - We are performing a scheduled maintenance for CONNECT starting on **May 28 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **12:00 UTC May 28 (8:00 AM EDT / 5:00 PDT).** **Times:** **May 28** **PDT (UTC -7): 3:00 AM - 5:00 AM** **EDT (UTC-4): 6:00 AM - 8:00 AM** **UTC: 10:00 - 12:00** This maintenance window will have minimal effects on operations..

May 28, 12:00:00 GMT+0
Gennemført - Vedligeholdelsen er gennemført.

Duration: 17 hours and 53 minutes

Affected Components: Integration: Microsoft 365, Integration: Google Workspace, Integration: Webex Workspaces

May 27, 10:00:00 GMT+0
Identificeret - We are performing a scheduled maintenance for our CONNECT - Device and Calendar Service starting on **May 27 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT).** We anticipate the maintenance to last approximately **1** hour, concluding around **11:00 UTC May 27 (7:00 AM EST / 4:00 AM PST).** **Times:** **May 27** **PDT (UTC -7): 3:00 AM - 4:00 AM** **EDT (UTC-4): 6:00 AM - 7:00 AM** **UTC: 10:00 - 11:00** This maintenance window will have minimal effects on operations..

May 26, 16:06:47 GMT+0
Gennemført - Maintenance has been cancelled. .

Duration: 2 hours

Affected Components: EU-regionen, Integration: Microsoft Teams, Government, Amerikansk region, Canada-regionen, Integration: Google Meet, APAC-regionen, Integration: Facetime, Integration: Zoom

May 15, 09:00:00 GMT+0
Identificeret - _UPDATE_ we are pushing this maintenance back one week, to May 15\. We are performing a scheduled maintenance starting on **May 15 at 9:00 UTC (5:00 AM EDT / 2:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **11:00 UTC May 15 (7:00 AM EDT / 4:00 AM PDT).** **Times:** **May 15** **PDT (UTC -7): 2:00 AM - 4:00 AM** **EDT (UTC-4): 5:00 AM - 7:00 AM** **UTC: 9:00 - 11:00** During the scheduled maintenance window, the following impact is expected: * **Active/Established Calls** \- current active calls will not be affected and will continue uninterrupted throughout the window * **New Calls** \- Little to no impact is expected for new calls being placed during the window * **CDR Data** \- Call Detail Record (CDR) data generated by the Registrar during the window may be affected.

May 15, 09:00:01 GMT+0
Identificeret - Vedligeholdelse er nu i gang.

May 15, 11:00:00 GMT+0
Gennemført - Vedligeholdelsen er gennemført.

Duration: 18 days, 21 hours and 31 minutes

Affected Components: EU-regionen, Integration: Microsoft Teams, Government, Amerikansk region, Canada-regionen, Integration: Google Meet, APAC-regionen, Integration: Facetime, Integration: Zoom

May 9, 10:00:00 GMT+0
Identificeret - We are performing a routine scheduled maintenance starting on **May 9 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT).** We anticipate the maintenance to last approximately **8** hours, concluding around **18:00 UTC May 9 (2:00 PM EDT / 11:00 AM PDT).** **Times:** **May 9** **PDT (UTC -7): 3:00 AM - 11:00 AM** **EDT (UTC-4): 6:00 AM - 2:00 PM** **UTC: 10:00 - 18:00** This maintenance window will have minimal effects on operations..

May 9, 10:00:01 GMT+0
Identificeret - Vedligeholdelse er nu i gang.

May 9, 17:33:30 GMT+0
Gennemført - Maintenance has completed successfully..

Duration: 21 hours and 39 minutes

Affected Components: Integration: Microsoft Teams

May 8, 15:15:41 GMT+0
Løst - This incident has been resolved..

May 7, 17:36:14 GMT+0
Undersøger - We are currently investigating an issue where some customers may experience challenges with the Lobby Auto Admit feature for Microsoft Teams meetings resulting in some Endpoints remaining in the meeting lobby..

Duration: 5 hours and 7 minutes

Affected Components: Integration: Microsoft Teams, Government, Amerikansk region, EU-regionen, Canada-regionen, Integration: Google Meet, APAC-regionen, Integration: Facetime, Integration: Zoom

May 1, 09:00:00 GMT+0
Identificeret - We are performing a scheduled maintenance starting on **May 1 at 9:00 UTC (5:00 AM EDT / 2:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **11:00 UTC May 1 (7:00 AM EDT / 4:00 AM PDT).** **Times:** **May 1** **PDT (UTC -7): 2:00 AM - 4:00 AM** **EDT (UTC-4): 5:00 AM - 7:00 AM** **UTC: 9:00 - 11:00** This maintenance window will have minimal effects on operations..

May 1, 14:06:57 GMT+0
Gennemført - Maintenance has completed successfully..

Duration: 20 hours and 55 minutes

Affected Components: US Region

Apr 8, 17:37:21 GMT+0
Overvåger - We identified a potential service issue that may have temporarily affected device registration for some customers. Our team identified behavior related to registrar connectivity that may have caused certain devices to experience registration issues. The issue appears to be contained at this time, and we are actively monitoring the environment to ensure continued stability. While we believe service has stabilized, we are continuing our review to confirm the full scope of impact and validate that all affected services are operating normally. To our knowledge this has effected Poly devices. If you continue to experience any registration-related issues, please contact Support for assistance..

Apr 9, 14:32:02 GMT+0
Løst - This incident has been resolved..

Duration: 1 day

Affected Components: Integration: Microsoft Teams, Government, Amerikansk region, EU-regionen, Canada-regionen, Integration: Google Meet, APAC-regionen, Integration: Facetime, Integration: Zoom

Mar 15, 05:00:00 GMT+0
Gennemført - Maintenance has completed successfully..

Mar 14, 05:00:00 GMT+0
Identificeret - We are performing a routine scheduled maintenance starting on **Saturday March 14 at 5:00 AM UTC (1:00 AM EST / 10:00 PM PST, Friday March 13).** We anticipate the maintenance to last approximately **24** hours, concluding around **5:00 AM UTC** **Sunday March 15 (1:00 AM EST / 10:00 PM PST, Saturday March 14).** **Times:** **Friday, March 13** **PST (UTC -7): 10:00 PM - 10:00 PM (March 14)** **Saturday, March 14** **EST (UTC-4): 1:00 AM - 1:00 AM (March 15)** **UTC: 5:00 AM - 5:00 AM (March 15)** This maintenance window will have minimal effects on operations..

Affected Components: Licens-API

Feb 16, 14:00:00 GMT+0
Gennemført - As part of ongoing improvements to our support operations, we have updated our internal support ticketing system. **No change to ticket intake:** Please continue to use [**support@synergysky.com**](mailto:support@synergysky.com) as the primary entry point for all support requests. Our support processes and procedures remain unchanged. **Ticket number changes during transition:** If you reference an existing support case that is not yet present in the updated system, it may be assigned a new ticket number. Please note that no ticket information has been lost and progress has not been impacted. We are maintaining full continuity as cases are carried forward. If you have any questions, contact us at [**support@synergysky.com**](mailto:support@synergysky.com)..

Duration: 1 day, 13 hours and 45 minutes

Affected Components: Integration: Microsoft Teams, Government, Amerikansk region, EU-regionen, Canada-regionen, Integration: Google Meet, APAC-regionen, Integration: Facetime, Integration: Zoom

Feb 28, 00:00:00 GMT+0
Identificeret - We are performing a routine scheduled maintenance starting on **Saturday, February 28, 2026 at 12:00 AM UTC (7:00 PM EST / 4:00 PM PST Friday, February 27).** We anticipate the maintenance to last approximately **30** hours, concluding around **6:00 AM UTC Sunday, March 1 (1:00 AM EST / 10:00 PM PST Saturday, February 28).** **Times:** **Friday, February 27** **PST (UTC -8): 4:00 PM - 10:00 PM (February 28)** **EST (UTC-5): 7:00 PM - 1:00 AM (March 1)** **UTC: 12:00 AM (February 28) - 6:00 AM UTC (March 1)** This maintenance window will have minimal effects on operations..

Feb 14, 00:00:00 GMT+0
Gennemført - Maintenance has completed successfully..

Duration: 17 days, 23 hours and 53 minutes

Affected Components: Amerikansk region

Feb 9, 16:15:00 GMT+0
Undersøger - We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution..

Feb 10, 19:00:00 GMT+0
Overvåger - We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally. We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident..

Feb 10, 17:45:00 GMT+0
Løst - We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals. This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes..

Feb 27, 16:08:00 GMT+0
Løst - This incident has been resolved..

Duration: 4 days, 1 hour and 10 minutes

Affected Components: Integration: Microsoft Teams

Feb 2, 19:09:55 GMT+0
Løst - The issue impacting the Lobby Auto Admit feature for Microsoft Teams meetings has now been **resolved**. To ensure the fix is fully applied, customers must **upgrade the Synergy SKY SUITE to version 40.26.10987** **or later**..

Jan 29, 17:59:29 GMT+0
Undersøger - We are currently investigating an issue where some customers may experience challenges with the Lobby Auto Admit feature for Microsoft Teams meetings resulting in some Endpoints remaining in the meeting lobby. The current workaround is to manually admit these endpoints into the meetings via a Microsoft Teams client. Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available..

Duration: 2 hours and 10 minutes

Jan 28, 17:10:00 GMT+0
Overvåger - We implemented a fix and are currently monitoring the result..

Jan 28, 19:09:34 GMT+0
Løst - This incident has been resolved..

Jan 28, 16:50:00 GMT+0
Undersøger - We have identified that one of our US primary nodes has gone offline. This node supports some US based endpoint registrations and routing services. We are actively working with our hosting provider to restore service as quickly as possible. Further updates will be posted as more information becomes available..

Duration: 5 hours and 23 minutes

Affected Components: Integration: Microsoft Teams, Government, , Amerikansk region, EU-regionen, Canada-regionen, Integration: Google Meet, APAC-regionen, Integration: Facetime, Integration: Zoom, CONNECT - Interoperability Service →

Jan 24, 00:00:00 GMT+0
Identificeret - We are performing a routine scheduled maintenance and implementation of security updates starting on **Saturday, January 24, 2026 at 12:00 AM UTC (7:00 PM EST / 4:00 PM PST Friday, January 23).** We anticipate the maintenance to last approximately **30** hours, concluding around **6:00 AM UTC Sunday, January 25 (1:00 AM EST / 10:00 PM PST January 24).** **Times:** **Friday, January 23, 2026** **PST (UTC -8): 4:00 PM - 10:00 PM (January 24)** **EST (UTC-5): 7:00 PM - 1:00 AM (January 25)** **UTC: 12:00 AM (January 24) - 6:00 AM UTC (January 25)** This maintenance window will have minimal effects on operations..

Jan 24, 14:22:36 GMT+0
Identificeret - Maintenance is now in progress..

Jan 24, 19:45:55 GMT+0
Gennemført - Maintenance has completed successfully..

Duration: 2 days and 58 minutes

Affected Components: Integration: Microsoft Teams

Dec 17, 17:14:32 GMT+0
Overvåger - We have implemented a mitigation and are monitoring the results. Synergy SKY and its trusted partners are actively looking to return the experience back to the original TRUEVIEW profile. We will provide an additional update once we confirm sustained stability..

Dec 16, 18:35:00 GMT+0
Undersøger - We are actively investigating the cause of the primary screen continuously rotating/changing layouts. This is currently only impacting Dual Screen calls, the workaround available is switching the calls on the video system to single screen..

Dec 17, 15:22:15 GMT+0
Identificeret - We have confirmed this behavior is specific to the Microsoft Teams _Light Web_ client and have reported the issue to Microsoft. As a mitigation, we are applying a service-side change to stabilize dual-screen presentation behavior. In dual-screen calls, shared content is expected to remain on the primary display. The mitigated behavior resembles a “mirrored screen” experience. However, the system is still rendering two distinct compositions (e.g., separate gallery views alongside shared content). Workstreams are in progress to restore the Microsoft Teams dual-screen experience to its previous behavior. If you require a more consistent experience during this period, Synergy SKY can provide an alternative configuration that improves layout stability. Please contact [**support@synergysky.com**](mailto:support@synergysky.com) for details and system requirements..

Mar 18, 19:18:38 GMT+0
Overvåger - We implemented a fix and are currently monitoring the result..

Mar 18, 19:33:18 GMT+0
Løst - The incident has been determined to be a problem within the Microsoft Client, we are currently working with Microsoft to address their issue. For more details see <https://support.synergysky.com/hc/en-us/articles/26212580434204-Known-Behavior>.

Duration: 8 hours and 20 minutes

Affected Components: Government, Integration: Microsoft Teams, , Amerikansk region, EU-regionen, Canada-regionen, Integration: Google Meet, Integration: Facetime, Integration: Zoom, APAC-regionen, CONNECT - Interoperability Service →

Dec 2, 02:20:00 GMT+0
Undersøger - Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC. Internal licensing failure has been identified as the primary cause of the service disruption..

Dec 2, 10:40:00 GMT+0
Løst - Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC. Internal licensing failure has been identified as the primary cause of the service disruption. This incident has been resolved. Investigation is still underway..

Duration: 35 minutes

Affected Components: Government, Integration: Microsoft Teams, , Amerikansk region, EU-regionen, Canada-regionen, Integration: Google Meet, Integration: Facetime, Integration: Zoom, APAC-regionen, CONNECT - Interoperability Service →

Nov 16, 05:00:00 GMT+0
Identificeret - We are planning for a scheduled maintenance during that time. Starting on November 16, 2025 12:00 AM EST to November 16, 2025 11:59 PM EST. This will have minimal effects on operations..

Nov 16, 04:53:40 GMT+0
Identificeret - Maintenance is now in progress..

Nov 16, 05:28:52 GMT+0
Gennemført - Maintenance has completed successfully..

Duration: 1 day, 7 hours and 45 minutes

Affected Components: Government, Canada-regionen, EU-regionen, Integration: Microsoft Teams, Integration: Google Meet, Amerikansk region, , Integration: Facetime, Integration: Zoom, APAC-regionen, CONNECT - Interoperability Service →

Oct 25, 03:59:00 GMT+0
Identificeret - We are planning for a scheduled maintenance during that time. Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST This will have minimal effects on operations. .

Oct 26, 11:44:07 GMT+0
Gennemført - Maintenance has completed successfully..

Duration: 5 days, 19 hours and 50 minutes

Affected Components: Integration: Microsoft Teams

Oct 23, 18:02:29 GMT+0
Identificeret - When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident..

Oct 29, 13:52:45 GMT+0
Løst - This incident has been resolved..

Duration: 20 days, 3 hours and 44 minutes

Affected Components: Government, Integration: Microsoft Teams

Oct 3, 14:14:13 GMT+0
Undersøger - We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available..

Oct 3, 17:01:36 GMT+0
Identificeret - We are continuing to work on a fix for this incident..

Oct 5, 20:46:52 GMT+0
Overvåger - Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings. On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility. For assistance, contact [support@synergysky.com](mailto:suport@synergysky.com).

Oct 23, 17:58:08 GMT+0
Løst - This incident has been resolved..

Duration: 42 minutes

Affected Components: Integration: Google Meet, Amerikansk region, Integration: Facetime, Canada-regionen, APAC-regionen, Integration: Zoom, EU-regionen, Integration: Microsoft Teams

Sep 6, 12:43:40 GMT+0
Identificeret - Maintenance is now in progress..

Sep 6, 13:26:05 GMT+0
Gennemført - Maintenance has completed successfully..

Sep 6, 14:00:00 GMT+0
Identificeret - We are planning for a scheduled maintenance during that time..

Duration: 5 days, 17 hours and 2 minutes

Affected Components: Integration: Zoom

Oct 3, 14:10:04 GMT+0
Løst - This incident has been resolved..

Aug 27, 21:08:33 GMT+0
Identificeret - We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management. Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts. We will provide updates here as soon as more information is available..

Sep 6, 13:27:06 GMT+0
Overvåger - We implemented a fix and are currently monitoring the result..

Duration: 12 days, 22 hours and 46 minutes

Affected Components: Government

Oct 3, 14:11:56 GMT+0
Løst - This incident has been resolved..

Aug 20, 15:26:20 GMT+0
Undersøger - We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system. Call receives "To join, sign in or use Teams on the web" screen and stays stuck. This is currently affecting our Government customers Some users may be affected..

Duration: 13 days, 19 hours and 4 minutes

Affected Components: Integration: Microsoft Teams

Oct 3, 14:17:30 GMT+0
Løst - Microsoft has confirmed that there are no whiteboard facilities in the web client profile. SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes..

Aug 19, 19:13:07 GMT+0
Undersøger - We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers. Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available. .

Duration: 1 minute

Affected Components: Amerikansk region, EU-regionen

Aug 19, 18:05:00 GMT+0
Identificeret - We are planning for a scheduled maintenance during that time with regards to the Captcha resolution functionality failing on Teams calls. During this time, active calls will not be affected. Captcha may require a redial. Updates will be provided as necessary. .

Aug 19, 18:05:01 GMT+0
Gennemført - Vedligeholdelse er nu i gang.

Duration: 1 day, 18 hours and 26 minutes

Affected Components: Amerikansk region, EU-regionen

Aug 19, 16:42:32 GMT+0
Identificeret - We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected. .

Aug 18, 20:58:25 GMT+0
Undersøger - We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system. Call receives "To join, sign in or use Teams on the web" screen and stays stuck. Some users may be affected. .

Aug 19, 18:59:20 GMT+0
Overvåger - We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support. On-Prem customers may still experience challenges. We are continuing to investigate this issue. Summary of Update: * A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process * The update restores normal call functionality for Captcha activated Microsoft Teams call * No customer action is required.

Aug 20, 15:24:23 GMT+0
Løst - This incident has been resolved..

Duration: 30 minutes

Affected Components: US Region, , Amerikansk region, CONNECT - SIP Registrar Service →

Aug 7, 20:45:23 GMT+0
Løst - This incident has been resolved..

Aug 7, 20:35:18 GMT+0
Overvåger - We implemented a fix and are currently monitoring the result..

Aug 7, 20:15:43 GMT+0
Undersøger - **Incident Summary:** We are currently experiencing an outage affecting the **Registrar service** in the **Americas region**. At this time, no new calls are being handled for endpoints registered to the affected Registrar. Calls in the US are having difficulty establishing calls, it will be rerouted to nodes in Europe. **Impact:** * All new call attempts through the Americas Registrar will fail. * Existing active calls are **not impacted** and will continue until ended. **Scope:** * Americas-based Registrar * Affects SIP endpoints registered in this region **Current Status:** Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible. Updates will be provided as more information becomes available..

Duration: 32 minutes

Affected Components: Integration: Google Meet, Amerikansk region, , Integration: Facetime, Canada-regionen, APAC-regionen, Integration: Zoom, EU-regionen, Integration: Microsoft Teams, CONNECT - Interoperability Service →

Jul 30, 12:55:36 GMT+0
Identificeret - Maintenance is now in progress..

Jul 30, 13:00:00 GMT+0
Identificeret - A hotfix is being rolled out, any ongoing calls will not be affected but new calls may take multiple attempts to connect..

Jul 30, 13:27:19 GMT+0
Gennemført - Maintenance has completed successfully..

Duration: 20 hours and 29 minutes

Affected Components: Integration: Google Meet

Jul 30, 13:27:59 GMT+0
Løst - This incident has been resolved..

Jul 29, 16:58:39 GMT+0
Identificeret - We are observing inconsistent behavior when changing layouts in a Google Meet. We are working on a fix for this incident..

Duration: 45 minutes

Affected Components: Integration: Google Meet, Amerikansk region, , Integration: Facetime, Canada-regionen, APAC-regionen, Integration: Zoom, EU-regionen, Integration: Microsoft Teams, CONNECT - Interoperability Service →

Jul 16, 00:44:55 GMT+0
Gennemført - Maintenance has completed successfully..

Jul 16, 00:00:00 GMT+0
Identificeret - **CONNECT Upgrade Maintenance Window Notification** Please be advised that Synergy SKY will perform a scheduled maintenance window for the CONNECT service as follows: * **Start:** July 16 00:00 UTC * **End:** July 16 03:00 UTC **Summary of Improvements:** This hotfix release addresses system stability and performance enhancements, aiming to optimize meeting connection reliability. **Service Impact:** * No impact is expected for ongoing meetings during the upgrade window. * Newly initiated meetings may experience longer connection rates while the system is restarting. We appreciate your understanding and recommend scheduling critical new meetings outside this window where possible. Updates will be posted on our Service Status page. For assistance, contact: [support@synergysky.com](mailto:support@synergysky.com).

Jul 16, 00:10:00 GMT+0
Identificeret - Maintenance is now in progress..

Duration: 2 days, 4 hours and 16 minutes

Affected Components: Integration: Zoom

Jul 10, 19:43:35 GMT+0
Løst - This incident has been resolved..

Jul 8, 15:27:32 GMT+0
Undersøger - We are investigating reports of unexpected On-Screen Display menus appearing during Zoom calls. This issue may disrupt the user experience during active meetings. We are working to determine the cause and will provide updates as soon as possible..

Jul 9, 16:58:53 GMT+0
Overvåger - We implemented a fix and are currently monitoring the result..

Duration: 2 days, 4 hours and 17 minutes

Affected Components: Integration: Zoom

Jul 9, 16:59:05 GMT+0
Overvåger - We implemented a fix and are currently monitoring the result..

Jul 8, 15:27:11 GMT+0
Undersøger - We are currently investigating an issue where video conferencing endpoints are unable to share content into Zoom meetings. Our team is actively working to identify the root cause and will provide updates as we learn more..

Jul 10, 19:43:51 GMT+0
Løst - This incident has been resolved..

Duration: 6 days, 1 hour and 22 minutes

Affected Components: Integration: Google Meet

Jul 2, 13:30:00 GMT+0
Identificeret - Google has released a new _Dynamic_ layout in Google Meet, which is now enabled by default. This change disrupts the expected dual-screen presentation behavior on video endpoints connected via Synergy SKY Connect. A resolution addressing this issue has been developed and scheduled for weekend deployment. There is no impact on ongoing calls beyond the display inconsistency during presentations..

Jul 2, 13:45:00 GMT+0
Overvåger - We implemented a fix and are currently monitoring the result..

Jul 8, 14:51:38 GMT+0
Løst - This incident has been resolved..

Duration: 7 hours

Affected Components: Licens-API

Jul 1, 15:00:00 GMT+0
Gennemført - Vedligeholdelsen er gennemført.

Jul 1, 08:00:01 GMT+0
Identificeret - Vedligeholdelse er nu i gang.

Jul 1, 08:00:00 GMT+0
Identificeret - Som en del af vores fortsatte engagement i ydeevne og pålidelighed vil Synergy SKY udvide vores licensinfrastruktur til at omfatte regionale licenstjenester i alle globale serviceområder fra **1. juli 2025**. Denne forbedring forbedrer den regionale effektivitet, opretholder licensvalideringstrafikken inden for implementeringens geografiske område, reducerer latenstid og sikrer hurtigere licensvalidering på tværs af distribuerede miljøer. **Handling påkrævet:** Sørg for, at dine firewallpolitikker afspejler den aktuelle liste over Synergy SKY Cloud IP-adresser, som er tilgængelig her: [Synergy SKY Cloud IP List](https://download.joingw.com/network/synergysky%5Fcloud%5Fiplist.txt) Hvis der ikke gives adgang til disse IP-adresser, kan det resultere i afbrydelser af licensvalideringstjenesterne..

Duration: 5 days, 6 hours and 9 minutes

Affected Components: Integration: Zoom, Integration: Google Meet, Integration: Facetime

May 8, 18:06:34 GMT+0
Identificeret - En hotfix er i øjeblikket under implementering, og det burde ikke have nogen indflydelse på igangværende opkald..

May 12, 20:08:41 GMT+0
Løst - Dette problem er nu løst..

May 8, 18:33:32 GMT+0
Overvåger - Opgraderingen er gennemført, og vi vil fortsat overvåge eventuelle yderligere hændelser..

May 7, 14:00:00 GMT+0
Undersøger - Vi undersøger i øjeblikket rapporterede problemer, hvor flere SIP-videosystemer uventet afbrydede forbindelsen under aktive møder. Synergy SKY gennemgår opkaldslogge og registratoraktivitet for at fastslå den grundlæggende årsag. Yderligere opdateringer vil blive delt, efterhånden som flere oplysninger bliver tilgængelige. Alle genoptagelser af opkald er rapporteret at være vellykkede..

Affected Components: APAC-regionen, Integration: Zoom, Integration: Google Meet, Amerikansk region, Integration: Facetime, EU-regionen, Canada-regionen, Integration: Microsoft Teams

Apr 17, 04:00:00 GMT+0
Gennemført - Opdateringer til Synergy SKY's slutbrugerlicensaftale (EULA) trådte i kraft den 17\. april 2025 og tilføjede ændringer (i afsnit 11) for at imødekomme brugen af CONNECT GO. Den opdaterede version af aftalen kan findes her: <https://support.synergysky.com/hc/en-us/articles/16899742351004-End-User-License-Agreement-and-Data-Statistics> ..

Duration: 6 days, 21 hours and 53 minutes

Affected Components: Integration: Microsoft Teams

Apr 16, 13:09:00 GMT+0
Undersøger - Synergy SKY undersøger et rapporteret problem, der forhindrer Dual Screen-slutpunkter i at modtage Microsoft PowerPoint Live-præsentationer på deres sekundære skærm. Synergy SKY arbejder på en løsning og vil dele opdateringer, når flere oplysninger bliver tilgængelige..

Apr 23, 11:02:00 GMT+0
Løst - Problemet er blevet løst..

Duration: 8 days, 16 hours and 41 minutes

Affected Components: Integration: Microsoft Teams

Apr 15, 19:29:00 GMT+0
Undersøger - Vi undersøger i øjeblikket et periodisk problem, hvor nogle deltagere får vist en hvid/blank skærm i stedet for den delte præsentation under Microsoft Teams-opkald. **_Nuværende løsning:_** Genoprettelse af forbindelse til opkaldet løser normalt problemet. Synergy SKY arbejder aktivt på en løsning og vil dele opdateringer, når flere oplysninger bliver tilgængelige..

May 25, 12:10:00 GMT+0
Løst - This incident has been resolved..

Duration: 8 days, 20 hours and 50 minutes

Affected Components: Integration: Google Meet

Apr 15, 07:10:00 GMT+0
Undersøger - Vi undersøger i øjeblikket et rapporteret problem, der påvirker Google Meet-interoperabilitet. Deltagere med to skærme kan muligvis ikke se en præsentationsdeling i den anden ende. Synergy SKY arbejder aktivt på problemet og vil give yderligere oplysninger, når de bliver tilgængelige..

Apr 24, 04:00:00 GMT+0
Løst - Dette problem er blevet løst.

Affected Components: Integration: Zoom, Integration: Google Meet, Amerikansk region, APAC-regionen, Integration: Facetime, EU-regionen, Canada-regionen, Integration: Microsoft Teams

Mar 22, 00:00:00 GMT+0
Gennemført - Notifikation om serviceopdatering – Synergy SKY Connect vedligeholdelsesvindue Vær opmærksom på et kommende planlagt serviceopdateringsvindue for Synergy SKY Connect mellem: **22\. marts 2025, 01:00 UTC – 23\. marts 2025, 23:00 UTC** I denne periode kan tjenesten blive periodisk påvirket, da vi udfører nødvendige opdateringer for at forbedre ydeevne og pålidelighed. Selvom vi bestræber os på at minimere eventuelle afbrydelser, kan du opleve midlertidige problemer med forbindelse og opkaldslevering. Vi sætter pris på din tålmodighed og forståelse, mens vi arbejder på at forbedre vores platform. Derudover bliver følgende IP-adresser taget ud af drift. Sørg for at holde netværks-/firewallreglerne opdaterede. Nedlagt IP-adresse: 20.56.27.178 Nedlagt IP-adresse: 20.83.178.239 Listen over IP-adresser, der bruges af Connect-tjenesten, kan findes her: [IP-liste](https://download.joingw.com/network/synergysky%5Fcloud%5Fiplist.txt).