Synergy SKY - Microsoft Whiteboard Initiation Issue – Details zu Vorfällen

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Microsoft Whiteboard Initiation Issue

Gelöst
Beeinträchtigte Leistung
Aufgetreten am vor 11 MonatenDauerte etwa 1 Monat

Betroffen

CONNECT - Interoperability Service

Beeinträchtigte Leistung aus 7:13 PM zu 2:17 PM

Integration: Microsoft Teams

Beeinträchtigte Leistung aus 7:13 PM zu 2:17 PM

Aktualisierung
  • Gelöst
    UTC
    Gelöst

    Microsoft has confirmed that there are no whiteboard facilities in the web client profile. 

    SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes.

  • Analyse
    UTC
    Analyse

    We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.