Synergy SKY - Zoom Layout Changes - Degraded Performance – Details zu Vorfällen

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Zoom Layout Changes - Degraded Performance

Gelöst
Beeinträchtigte Leistung
Aufgetreten am vor 11 MonatenDauerte etwa 1 Monat

Betroffen

CONNECT - Interoperability Service

Beeinträchtigte Leistung aus 9:08 PM zu 1:27 PM, Funktionsfähig aus 1:27 PM zu 2:10 PM

Integration: Zoom

Beeinträchtigte Leistung aus 9:08 PM zu 1:27 PM, Funktionsfähig aus 1:27 PM zu 2:10 PM

Aktualisierung
  • Gelöst
    UTC
    Gelöst
    This incident has been resolved.
  • Überprüfung
    UTC
    Überprüfung
    We implemented a fix and are currently monitoring the result.
  • Identifizierung
    UTC
    Identifizierung

    We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management.

    Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts.

    We will provide updates here as soon as more information is available.