Synergy SKY - Continuous layout switching on Primary display (Dual Screen) – Details zu Vorfällen

Integration: Microsoft Teams hat eine verminderte Leistung festgestellt

Continuous layout switching on Primary display (Dual Screen)

Überprüfung
Beeinträchtigte Leistung
Aufgetreten am vor 30 Tagen

Betroffen

CONNECT

Beeinträchtigte Leistung aus 6:35 PM zu 12:00 AM

Integration: Microsoft Teams

Beeinträchtigte Leistung aus 6:35 PM zu 12:00 AM

Aktualisierung
  • Überprüfung
    Überprüfung
    We implemented a fix and are currently monitoring the result.
  • Identifizierung
    Identifizierung

    This issue has been confirmed to be specific to the Microsoft Teams Light Web client and has been reported to Microsoft.  As a mitigation, we are applying a service-side change to stabilize presentation behavior in dual-screen calls. For dual-screen calls, shared content should occupy the primary screen.

  • Analyse
    Analyse

    We are actively investigating the cause of the primary screen continuously rotating/changing layouts.

    This is currently only impacting Dual Screen calls, the workaround available is switching the calls on the video system to single screen.