Synergy SKY - US Region: Capacity Issues – Details zu Vorfällen

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US Region: Capacity Issues

Gelöst
Großer Ausfall
Aufgetreten am vor 3 MonatenDauerte 18 Tage

Betroffen

CONNECT

Großer Ausfall aus 4:15 PM zu 5:45 PM, Funktionsfähig aus 5:45 PM zu 4:08 PM

US-Region

Großer Ausfall aus 4:15 PM zu 5:45 PM, Funktionsfähig aus 5:45 PM zu 4:08 PM

Aktualisierung
  • Gelöst
    Gelöst
    This incident has been resolved.
  • Überprüfung
    Überprüfung

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Gelöst
    Gelöst

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Analyse
    Analyse

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.