Synergy SKY - Service Advisory – Elevated Call Failures in the US Region – Details zu Vorfällen

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Service Advisory – Elevated Call Failures in the US Region

Gelöst
Großer Ausfall
Aufgetreten am vor 14 TagenDauerte etwa 1 Stunde

Betroffen

CONNECT - Interoperability Service

Großer Ausfall aus 2:07 PM zu 3:23 PM

US-Region

Großer Ausfall aus 2:07 PM zu 3:23 PM

Aktualisierung
  • Gelöst
    UTC
    Gelöst

    The issue has been identified and resolved with backbone communication between the services which was caused by the general maintenance that has occurred over the weekend.

    We are putting additional measures in place and hardening the backbone infrastructure in order to help prevent these incidents in the future.

  • Analyse
    UTC
    Analyse

    We are currently investigating an elevated number of failed call attempts affecting the US region.

    Our engineering team is actively working to determine the root cause and restore normal service as quickly as possible.

    We understand the impact this may have on your operations and appreciate your patience while we work to resolve the issue.

    We will provide another update as soon as additional information becomes available.