SynergySKY - Google Meet Dual-Screen Presentation – Incident details

Integration: Google Meet experiencing degraded performance

Google Meet Dual-Screen Presentation

Monitoring
Degraded performance
Started about 8 hours ago

Affected

CONNECT

Degraded performance from 1:30 PM to 12:00 AM

Integration: Google Meet

Degraded performance from 1:30 PM to 12:00 AM

Updates
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Google has released a new Dynamic layout in Google Meet, which is now enabled by default. This change disrupts the expected dual-screen presentation behavior on video endpoints connected via Synergy SKY Connect.

     

    A resolution addressing this issue has been developed and scheduled for weekend deployment.

     

    There is no impact on ongoing calls beyond the display inconsistency during presentations.