SynergySKY - Zoom Layout Changes - Degraded Performance – Incident details

All systems operational

Zoom Layout Changes - Degraded Performance

Resolved
Degraded performance
Started 4 months agoLasted about 1 month

Affected

CONNECT

Degraded performance from 9:08 PM to 1:27 PM, Operational from 1:27 PM to 2:10 PM

Integration: Zoom

Degraded performance from 9:08 PM to 1:27 PM, Operational from 1:27 PM to 2:10 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management.

    Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts.

    We will provide updates here as soon as more information is available.