Synergy SKY - Intermittent Call Failures with Webex Registered Endpoints – Incident details

All systems operational

Intermittent Call Failures with Webex Registered Endpoints

Resolved
Degraded performance
Started 27 days agoLasted about 24 hours

Affected

CONNECT - Device and Calendar Service

Degraded performance from 12:30 PM to 12:05 PM

Integration: Webex Workspaces

Degraded performance from 12:30 PM to 12:05 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently investigating an elevated number of intermittent call failures affecting Webex registered endpoints.. Affected calls may remain in a ringing state, or disconnect after approximately 15 minutes.

    Workaround: If a call fails to connect, redialing has been successful.

    We will provide another update as soon as additional information becomes available.