Synergy SKY Status - Incident history https://status.synergysky.com Synergy SKY Wed, 3 Jun 2026 13:48:51 +0000 Webex Service Disruption Type: Incident Duration: 4 hours and 29 minutes Affected Components: Integration: Webex Workspaces Jun 3, 13:48:51 GMT+0 - Investigating - We are investigating how this Webex service notice (Reference: PUB0015885) is affecting our usage of the Webex API and the Workspace Integration. <https://status.webex.com/commercial/status?lang=en%5FUS> We will provide further updates as the situation develops. Jun 3, 14:58:12 GMT+0 - Monitoring - We are currently monitoring the Webex service interruption. Note: This interruption may affect any calls involving Webex registered devices. Jun 3, 18:17:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 29 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>13:48:51</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating how this Webex service notice (Reference: PUB0015885) is affecting our usage of the Webex API and the Workspace Integration. <https://status.webex.com/commercial/status?lang=en%5FUS> We will provide further updates as the situation develops..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>14:58:12</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently monitoring the Webex service interruption. Note: This interruption may affect any calls involving Webex registered devices. .</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>18:17:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 3 Jun 2026 13:48:51 +0000 https://status.synergysky.com/incident/cmpy4h27801b7p3c69nkiu0aw https://status.synergysky.com/incident/cmpy4h27801b7p3c69nkiu0aw Google Meet: Connection Difficulties Type: Incident Duration: 4 hours and 12 minutes Affected Components: Integration: Google Meet Jun 2, 17:04:58 GMT+0 - Investigating - We are currently investigating this incident in which all Google Meet calls are experiencing connection difficulties at this time. Our team is actively engaged in restoring service. Jun 2, 17:42:51 GMT+0 - Identified - Our team has identified a solution and a fix is being implemented. We appreciate your patience and will provide a further update once available. Jun 2, 19:04:37 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 2, 21:16:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 12 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>17:04:58</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident in which all Google Meet calls are experiencing connection difficulties at this time. Our team is actively engaged in restoring service. .</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>17:42:51</var> GMT+0</small><br><strong>Identified</strong> - Our team has identified a solution and a fix is being implemented. We appreciate your patience and will provide a further update once available..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>19:04:37</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>21:16:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 2 Jun 2026 17:04:58 +0000 https://status.synergysky.com/incident/cmpww1diq02fbpgji1x2emred https://status.synergysky.com/incident/cmpww1diq02fbpgji1x2emred EU Registrar Maintenance Window - May 28 Type: Maintenance Duration: 1 hour and 15 minutes Affected Components: EU Region May 28, 18:00:00 GMT+0 - Identified - We are performing a scheduled maintenance for our EU Registrar starting on **May 28 at 18:00 UTC (2:00 PM EDT / 11:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **May 28 UTC 20:00 (4:00 PM EDT / 1:00 PM PDT).** **Times:** **May 28** **PDT (UTC -7): 11:00 AM - 1:00 PM** **EDT (UTC-4): 2:00 PM - 4:00 PM** **UTC: 18:00 - 20:00** This maintenance window will have minimal effects on operations. May 28, 18:00:01 GMT+0 - Identified - Maintenance is now in progress May 28, 19:15:16 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 15 minutes

Affected Components:

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled maintenance for our EU Registrar starting on **May 28 at 18:00 UTC (2:00 PM EDT / 11:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **May 28 UTC 20:00 (4:00 PM EDT / 1:00 PM PDT).** **Times:** **May 28** **PDT (UTC -7): 11:00 AM - 1:00 PM** **EDT (UTC-4): 2:00 PM - 4:00 PM** **UTC: 18:00 - 20:00** This maintenance window will have minimal effects on operations..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>19:15:16</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 28 May 2026 18:00:00 +0000 https://status.synergysky.com/maintenance/cmpmpxm8i001rqrmtwd7uwrmd https://status.synergysky.com/maintenance/cmpmpxm8i001rqrmtwd7uwrmd CONNECT Maintenance Window - May 28 Type: Maintenance Duration: 2 hours Affected Components: Integration: Microsoft Teams, Government, US Region, Integration: Google Meet, APAC Region, EU Region, Canada Region, Integration: Facetime, Integration: Zoom May 28, 10:00:01 GMT+0 - Identified - Maintenance is now in progress May 28, 10:00:00 GMT+0 - Identified - We are performing a scheduled maintenance for CONNECT starting on **May 28 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **12:00 UTC May 28 (8:00 AM EDT / 5:00 PDT).** **Times:** **May 28** **PDT (UTC -7): 3:00 AM - 5:00 AM** **EDT (UTC-4): 6:00 AM - 8:00 AM** **UTC: 10:00 - 12:00** This maintenance window will have minimal effects on operations. May 28, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , ,

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled maintenance for CONNECT starting on **May 28 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **12:00 UTC May 28 (8:00 AM EDT / 5:00 PDT).** **Times:** **May 28** **PDT (UTC -7): 3:00 AM - 5:00 AM** **EDT (UTC-4): 6:00 AM - 8:00 AM** **UTC: 10:00 - 12:00** This maintenance window will have minimal effects on operations..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 28 May 2026 10:00:00 +0000 https://status.synergysky.com/maintenance/cmpmpxipk0ef9nrlt64u40tk4 https://status.synergysky.com/maintenance/cmpmpxipk0ef9nrlt64u40tk4 Maintenance Window - May 27 Type: Maintenance Duration: 17 hours and 53 minutes Affected Components: Integration: Microsoft 365, Integration: Google Workspace, Integration: Webex Workspaces May 27, 10:00:00 GMT+0 - Identified - We are performing a scheduled maintenance for our CONNECT - Device and Calendar Service starting on **May 27 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT).** We anticipate the maintenance to last approximately **1** hour, concluding around **11:00 UTC May 27 (7:00 AM EST / 4:00 AM PST).** **Times:** **May 27** **PDT (UTC -7): 3:00 AM - 4:00 AM** **EDT (UTC-4): 6:00 AM - 7:00 AM** **UTC: 10:00 - 11:00** This maintenance window will have minimal effects on operations. May 26, 16:06:47 GMT+0 - Completed - Maintenance has been cancelled. Type: Maintenance

Duration: 17 hours and 53 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled maintenance for our CONNECT - Device and Calendar Service starting on **May 27 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT).** We anticipate the maintenance to last approximately **1** hour, concluding around **11:00 UTC May 27 (7:00 AM EST / 4:00 AM PST).** **Times:** **May 27** **PDT (UTC -7): 3:00 AM - 4:00 AM** **EDT (UTC-4): 6:00 AM - 7:00 AM** **UTC: 10:00 - 11:00** This maintenance window will have minimal effects on operations..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>16:06:47</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been cancelled. .</p> ]]> Wed, 27 May 2026 10:00:00 +0000 https://status.synergysky.com/maintenance/cmpmpxbee0efcnrmm4skau2js https://status.synergysky.com/maintenance/cmpmpxbee0efcnrmm4skau2js Maintenance Window - May 15, 2026 Type: Maintenance Duration: 2 hours Affected Components: EU Region, Integration: Microsoft Teams, Government, US Region, Canada Region, Integration: Google Meet, APAC Region, Integration: Facetime, Integration: Zoom May 15, 09:00:00 GMT+0 - Identified - _UPDATE_ we are pushing this maintenance back one week, to May 15\. We are performing a scheduled maintenance starting on **May 15 at 9:00 UTC (5:00 AM EDT / 2:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **11:00 UTC May 15 (7:00 AM EDT / 4:00 AM PDT).** **Times:** **May 15** **PDT (UTC -7): 2:00 AM - 4:00 AM** **EDT (UTC-4): 5:00 AM - 7:00 AM** **UTC: 9:00 - 11:00** During the scheduled maintenance window, the following impact is expected: * **Active/Established Calls** \- current active calls will not be affected and will continue uninterrupted throughout the window * **New Calls** \- Little to no impact is expected for new calls being placed during the window * **CDR Data** \- Call Detail Record (CDR) data generated by the Registrar during the window may be affected May 15, 09:00:01 GMT+0 - Identified - Maintenance is now in progress May 15, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , ,

<p><small>May <var data-var='date'> 15</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - _UPDATE_ we are pushing this maintenance back one week, to May 15\. We are performing a scheduled maintenance starting on **May 15 at 9:00 UTC (5:00 AM EDT / 2:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **11:00 UTC May 15 (7:00 AM EDT / 4:00 AM PDT).** **Times:** **May 15** **PDT (UTC -7): 2:00 AM - 4:00 AM** **EDT (UTC-4): 5:00 AM - 7:00 AM** **UTC: 9:00 - 11:00** During the scheduled maintenance window, the following impact is expected: * **Active/Established Calls** \- current active calls will not be affected and will continue uninterrupted throughout the window * **New Calls** \- Little to no impact is expected for new calls being placed during the window * **CDR Data** \- Call Detail Record (CDR) data generated by the Registrar during the window may be affected.</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 15 May 2026 09:00:00 +0000 https://status.synergysky.com/maintenance/cmosu2brm00c5pm0sqfens5u5 https://status.synergysky.com/maintenance/cmosu2brm00c5pm0sqfens5u5 Maintenance Window - May 9, 2026 Type: Maintenance Duration: 18 days, 21 hours and 31 minutes Affected Components: EU Region, Integration: Microsoft Teams, Government, US Region, Canada Region, Integration: Google Meet, APAC Region, Integration: Facetime, Integration: Zoom May 9, 10:00:00 GMT+0 - Identified - We are performing a routine scheduled maintenance starting on **May 9 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT).** We anticipate the maintenance to last approximately **8** hours, concluding around **18:00 UTC May 9 (2:00 PM EDT / 11:00 AM PDT).** **Times:** **May 9** **PDT (UTC -7): 3:00 AM - 11:00 AM** **EDT (UTC-4): 6:00 AM - 2:00 PM** **UTC: 10:00 - 18:00** This maintenance window will have minimal effects on operations. May 9, 10:00:01 GMT+0 - Identified - Maintenance is now in progress May 9, 17:33:30 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 18 days, 21 hours and 31 minutes

Affected Components: , , , , , , , ,

<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a routine scheduled maintenance starting on **May 9 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT).** We anticipate the maintenance to last approximately **8** hours, concluding around **18:00 UTC May 9 (2:00 PM EDT / 11:00 AM PDT).** **Times:** **May 9** **PDT (UTC -7): 3:00 AM - 11:00 AM** **EDT (UTC-4): 6:00 AM - 2:00 PM** **UTC: 10:00 - 18:00** This maintenance window will have minimal effects on operations..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>17:33:30</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 9 May 2026 10:00:00 +0000 https://status.synergysky.com/maintenance/cmoufb3c7021kb52sj2lhmccw https://status.synergysky.com/maintenance/cmoufb3c7021kb52sj2lhmccw Lobby Auto Admit Type: Incident Duration: 21 hours and 39 minutes Affected Components: Integration: Microsoft Teams May 8, 15:15:41 GMT+0 - Resolved - This incident has been resolved. May 7, 17:36:14 GMT+0 - Investigating - We are currently investigating an issue where some customers may experience challenges with the Lobby Auto Admit feature for Microsoft Teams meetings resulting in some Endpoints remaining in the meeting lobby. Type: Incident

Duration: 21 hours and 39 minutes

Affected Components:

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>15:15:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>17:36:14</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where some customers may experience challenges with the Lobby Auto Admit feature for Microsoft Teams meetings resulting in some Endpoints remaining in the meeting lobby..</p> ]]> Thu, 7 May 2026 17:36:14 +0000 https://status.synergysky.com/incident/cmovrpfpx064wfo2zzv07qdsb https://status.synergysky.com/incident/cmovrpfpx064wfo2zzv07qdsb Maintenance Window - May 1, 2026 Type: Maintenance Duration: 5 hours and 7 minutes Affected Components: Integration: Microsoft Teams, Government, US Region, EU Region, Canada Region, Integration: Google Meet, APAC Region, Integration: Facetime, Integration: Zoom May 1, 09:00:00 GMT+0 - Identified - We are performing a scheduled maintenance starting on **May 1 at 9:00 UTC (5:00 AM EDT / 2:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **11:00 UTC May 1 (7:00 AM EDT / 4:00 AM PDT).** **Times:** **May 1** **PDT (UTC -7): 2:00 AM - 4:00 AM** **EDT (UTC-4): 5:00 AM - 7:00 AM** **UTC: 9:00 - 11:00** This maintenance window will have minimal effects on operations. May 1, 14:06:57 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 5 hours and 7 minutes

Affected Components: , , , , , , , ,

<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a scheduled maintenance starting on **May 1 at 9:00 UTC (5:00 AM EDT / 2:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **11:00 UTC May 1 (7:00 AM EDT / 4:00 AM PDT).** **Times:** **May 1** **PDT (UTC -7): 2:00 AM - 4:00 AM** **EDT (UTC-4): 5:00 AM - 7:00 AM** **UTC: 9:00 - 11:00** This maintenance window will have minimal effects on operations..</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>14:06:57</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 1 May 2026 09:00:00 +0000 https://status.synergysky.com/maintenance/cmolrtu2209i3swjzryhj75kj https://status.synergysky.com/maintenance/cmolrtu2209i3swjzryhj75kj Poly Registrar Partial Outage Type: Incident Duration: 20 hours and 55 minutes Affected Components: US Region Apr 8, 17:37:21 GMT+0 - Monitoring - We identified a potential service issue that may have temporarily affected device registration for some customers. Our team identified behavior related to registrar connectivity that may have caused certain devices to experience registration issues. The issue appears to be contained at this time, and we are actively monitoring the environment to ensure continued stability. While we believe service has stabilized, we are continuing our review to confirm the full scope of impact and validate that all affected services are operating normally. To our knowledge this has effected Poly devices. If you continue to experience any registration-related issues, please contact Support for assistance. Apr 9, 14:32:02 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 hours and 55 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>17:37:21</var> GMT+0</small><br><strong>Monitoring</strong> - We identified a potential service issue that may have temporarily affected device registration for some customers. Our team identified behavior related to registrar connectivity that may have caused certain devices to experience registration issues. The issue appears to be contained at this time, and we are actively monitoring the environment to ensure continued stability. While we believe service has stabilized, we are continuing our review to confirm the full scope of impact and validate that all affected services are operating normally. To our knowledge this has effected Poly devices. If you continue to experience any registration-related issues, please contact Support for assistance..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>14:32:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 8 Apr 2026 17:37:21 +0000 https://status.synergysky.com/incident/cmnqbz6g401ut6xsgxflr85rn https://status.synergysky.com/incident/cmnqbz6g401ut6xsgxflr85rn Maintenance Window - March 14 Type: Maintenance Duration: 1 day Affected Components: Integration: Microsoft Teams, Government, US Region, EU Region, Canada Region, Integration: Google Meet, APAC Region, Integration: Facetime, Integration: Zoom Mar 15, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully. Mar 14, 05:00:00 GMT+0 - Identified - We are performing a routine scheduled maintenance starting on **Saturday March 14 at 5:00 AM UTC (1:00 AM EST / 10:00 PM PST, Friday March 13).** We anticipate the maintenance to last approximately **24** hours, concluding around **5:00 AM UTC** **Sunday March 15 (1:00 AM EST / 10:00 PM PST, Saturday March 14).** **Times:** **Friday, March 13** **PST (UTC -7): 10:00 PM - 10:00 PM (March 14)** **Saturday, March 14** **EST (UTC-4): 1:00 AM - 1:00 AM (March 15)** **UTC: 5:00 AM - 5:00 AM (March 15)** This maintenance window will have minimal effects on operations. Type: Maintenance

Duration: 1 day

Affected Components: , , , , , , , ,

<p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a routine scheduled maintenance starting on **Saturday March 14 at 5:00 AM UTC (1:00 AM EST / 10:00 PM PST, Friday March 13).** We anticipate the maintenance to last approximately **24** hours, concluding around **5:00 AM UTC** **Sunday March 15 (1:00 AM EST / 10:00 PM PST, Saturday March 14).** **Times:** **Friday, March 13** **PST (UTC -7): 10:00 PM - 10:00 PM (March 14)** **Saturday, March 14** **EST (UTC-4): 1:00 AM - 1:00 AM (March 15)** **UTC: 5:00 AM - 5:00 AM (March 15)** This maintenance window will have minimal effects on operations..</p> ]]> Sat, 14 Mar 2026 05:00:00 +0000 https://status.synergysky.com/maintenance/cmmkx0sl700ab7rberngrxdyg https://status.synergysky.com/maintenance/cmmkx0sl700ab7rberngrxdyg Support Ticketing System Update Type: Maintenance Affected Components: License API Feb 16, 14:00:00 GMT+0 - Completed - As part of ongoing improvements to our support operations, we have updated our internal support ticketing system. **No change to ticket intake:** Please continue to use [**support@synergysky.com**](mailto:support@synergysky.com) as the primary entry point for all support requests. Our support processes and procedures remain unchanged. **Ticket number changes during transition:** If you reference an existing support case that is not yet present in the updated system, it may be assigned a new ticket number. Please note that no ticket information has been lost and progress has not been impacted. We are maintaining full continuity as cases are carried forward. If you have any questions, contact us at [**support@synergysky.com**](mailto:support@synergysky.com). Type: Maintenance

Affected Components:

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - As part of ongoing improvements to our support operations, we have updated our internal support ticketing system. **No change to ticket intake:** Please continue to use [**support@synergysky.com**](mailto:support@synergysky.com) as the primary entry point for all support requests. Our support processes and procedures remain unchanged. **Ticket number changes during transition:** If you reference an existing support case that is not yet present in the updated system, it may be assigned a new ticket number. Please note that no ticket information has been lost and progress has not been impacted. We are maintaining full continuity as cases are carried forward. If you have any questions, contact us at [**support@synergysky.com**](mailto:support@synergysky.com)..</p> ]]> Mon, 16 Feb 2026 14:00:00 +0000 https://status.synergysky.com/maintenance/cmlqp17x707u3u0vglq5ujsxi https://status.synergysky.com/maintenance/cmlqp17x707u3u0vglq5ujsxi Maintenance Window - February 14 Type: Maintenance Duration: 1 day, 13 hours and 45 minutes Affected Components: Integration: Microsoft Teams, Government, US Region, EU Region, Canada Region, Integration: Google Meet, APAC Region, Integration: Facetime, Integration: Zoom Feb 28, 00:00:00 GMT+0 - Identified - We are performing a routine scheduled maintenance starting on **Saturday, February 28, 2026 at 12:00 AM UTC (7:00 PM EST / 4:00 PM PST Friday, February 27).** We anticipate the maintenance to last approximately **30** hours, concluding around **6:00 AM UTC Sunday, March 1 (1:00 AM EST / 10:00 PM PST Saturday, February 28).** **Times:** **Friday, February 27** **PST (UTC -8): 4:00 PM - 10:00 PM (February 28)** **EST (UTC-5): 7:00 PM - 1:00 AM (March 1)** **UTC: 12:00 AM (February 28) - 6:00 AM UTC (March 1)** This maintenance window will have minimal effects on operations. Feb 14, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 day, 13 hours and 45 minutes

Affected Components: , , , , , , , ,

<p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a routine scheduled maintenance starting on **Saturday, February 28, 2026 at 12:00 AM UTC (7:00 PM EST / 4:00 PM PST Friday, February 27).** We anticipate the maintenance to last approximately **30** hours, concluding around **6:00 AM UTC Sunday, March 1 (1:00 AM EST / 10:00 PM PST Saturday, February 28).** **Times:** **Friday, February 27** **PST (UTC -8): 4:00 PM - 10:00 PM (February 28)** **EST (UTC-5): 7:00 PM - 1:00 AM (March 1)** **UTC: 12:00 AM (February 28) - 6:00 AM UTC (March 1)** This maintenance window will have minimal effects on operations..</p> <p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 14 Feb 2026 00:00:00 +0000 https://status.synergysky.com/maintenance/cmlb2c55p00k33ftpbmaciodn https://status.synergysky.com/maintenance/cmlb2c55p00k33ftpbmaciodn US Region: Capacity Issues Type: Incident Duration: 17 days, 23 hours and 53 minutes Affected Components: US Region Feb 9, 16:15:00 GMT+0 - Investigating - We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution. Feb 10, 19:00:00 GMT+0 - Monitoring - We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally. We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident. Feb 10, 17:45:00 GMT+0 - Resolved - We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals. This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes. Feb 27, 16:08:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 17 days, 23 hours and 53 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>16:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally. We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>17:45:00</var> GMT+0</small><br><strong>Resolved</strong> - We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals. This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>16:08:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 9 Feb 2026 16:15:00 +0000 https://status.synergysky.com/incident/cmn6hhrkm0g2u140xwo9s6484 https://status.synergysky.com/incident/cmn6hhrkm0g2u140xwo9s6484 Lobby Auto Admit Issue Type: Incident Duration: 4 days, 1 hour and 10 minutes Affected Components: Integration: Microsoft Teams Feb 2, 19:09:55 GMT+0 - Resolved - The issue impacting the Lobby Auto Admit feature for Microsoft Teams meetings has now been **resolved**. To ensure the fix is fully applied, customers must **upgrade the Synergy SKY SUITE to version 40.26.10987** **or later**. Jan 29, 17:59:29 GMT+0 - Investigating - We are currently investigating an issue where some customers may experience challenges with the Lobby Auto Admit feature for Microsoft Teams meetings resulting in some Endpoints remaining in the meeting lobby. The current workaround is to manually admit these endpoints into the meetings via a Microsoft Teams client. Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available. Type: Incident

Duration: 4 days, 1 hour and 10 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>19:09:55</var> GMT+0</small><br><strong>Resolved</strong> - The issue impacting the Lobby Auto Admit feature for Microsoft Teams meetings has now been **resolved**. To ensure the fix is fully applied, customers must **upgrade the Synergy SKY SUITE to version 40.26.10987** **or later**..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>17:59:29</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where some customers may experience challenges with the Lobby Auto Admit feature for Microsoft Teams meetings resulting in some Endpoints remaining in the meeting lobby. The current workaround is to manually admit these endpoints into the meetings via a Microsoft Teams client. Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available..</p> ]]> Thu, 29 Jan 2026 17:59:29 +0000 https://status.synergysky.com/incident/cmkzrdu3p0bw3qkiklga6q69t https://status.synergysky.com/incident/cmkzrdu3p0bw3qkiklga6q69t US Primary Node Offline Type: Incident Duration: 2 hours and 10 minutes Jan 28, 17:10:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 28, 19:09:34 GMT+0 - Resolved - This incident has been resolved. Jan 28, 16:50:00 GMT+0 - Investigating - We have identified that one of our US primary nodes has gone offline. This node supports some US based endpoint registrations and routing services. We are actively working with our hosting provider to restore service as quickly as possible. Further updates will be posted as more information becomes available. Type: Incident

Duration: 2 hours and 10 minutes

<p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>17:10:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>19:09:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>16:50:00</var> GMT+0</small><br><strong>Investigating</strong> - We have identified that one of our US primary nodes has gone offline. This node supports some US based endpoint registrations and routing services. We are actively working with our hosting provider to restore service as quickly as possible. Further updates will be posted as more information becomes available..</p> ]]> Wed, 28 Jan 2026 16:50:00 +0000 https://status.synergysky.com/incident/cmkyapbqu0jy1yuf9geb6y7xx https://status.synergysky.com/incident/cmkyapbqu0jy1yuf9geb6y7xx Maintenance Window - January 24, 2026 Type: Maintenance Duration: 5 hours and 23 minutes Affected Components: Integration: Microsoft Teams, Government, , US Region, EU Region, Canada Region, Integration: Google Meet, APAC Region, Integration: Facetime, Integration: Zoom, CONNECT - Interoperability Service → Jan 24, 00:00:00 GMT+0 - Identified - We are performing a routine scheduled maintenance and implementation of security updates starting on **Saturday, January 24, 2026 at 12:00 AM UTC (7:00 PM EST / 4:00 PM PST Friday, January 23).** We anticipate the maintenance to last approximately **30** hours, concluding around **6:00 AM UTC Sunday, January 25 (1:00 AM EST / 10:00 PM PST January 24).** **Times:** **Friday, January 23, 2026** **PST (UTC -8): 4:00 PM - 10:00 PM (January 24)** **EST (UTC-5): 7:00 PM - 1:00 AM (January 25)** **UTC: 12:00 AM (January 24) - 6:00 AM UTC (January 25)** This maintenance window will have minimal effects on operations. Jan 24, 14:22:36 GMT+0 - Identified - Maintenance is now in progress. Jan 24, 19:45:55 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 5 hours and 23 minutes

Affected Components: , , , , , , , , ,

<p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a routine scheduled maintenance and implementation of security updates starting on **Saturday, January 24, 2026 at 12:00 AM UTC (7:00 PM EST / 4:00 PM PST Friday, January 23).** We anticipate the maintenance to last approximately **30** hours, concluding around **6:00 AM UTC Sunday, January 25 (1:00 AM EST / 10:00 PM PST January 24).** **Times:** **Friday, January 23, 2026** **PST (UTC -8): 4:00 PM - 10:00 PM (January 24)** **EST (UTC-5): 7:00 PM - 1:00 AM (January 25)** **UTC: 12:00 AM (January 24) - 6:00 AM UTC (January 25)** This maintenance window will have minimal effects on operations..</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>14:22:36</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>19:45:55</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 24 Jan 2026 00:00:00 +0000 https://status.synergysky.com/maintenance/cmk2p4bww0192xlsgwihug5eg https://status.synergysky.com/maintenance/cmk2p4bww0192xlsgwihug5eg Continuous layout switching on Primary display (Dual Screen) Type: Incident Duration: 2 days and 58 minutes Affected Components: Integration: Microsoft Teams Dec 17, 17:14:32 GMT+0 - Monitoring - We have implemented a mitigation and are monitoring the results. Synergy SKY and its trusted partners are actively looking to return the experience back to the original TRUEVIEW profile. We will provide an additional update once we confirm sustained stability. Dec 16, 18:35:00 GMT+0 - Investigating - We are actively investigating the cause of the primary screen continuously rotating/changing layouts. This is currently only impacting Dual Screen calls, the workaround available is switching the calls on the video system to single screen. Dec 17, 15:22:15 GMT+0 - Identified - We have confirmed this behavior is specific to the Microsoft Teams _Light Web_ client and have reported the issue to Microsoft. As a mitigation, we are applying a service-side change to stabilize dual-screen presentation behavior. In dual-screen calls, shared content is expected to remain on the primary display. The mitigated behavior resembles a “mirrored screen” experience. However, the system is still rendering two distinct compositions (e.g., separate gallery views alongside shared content). Workstreams are in progress to restore the Microsoft Teams dual-screen experience to its previous behavior. If you require a more consistent experience during this period, Synergy SKY can provide an alternative configuration that improves layout stability. Please contact [**support@synergysky.com**](mailto:support@synergysky.com) for details and system requirements. Mar 18, 19:18:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 18, 19:33:18 GMT+0 - Resolved - The incident has been determined to be a problem within the Microsoft Client, we are currently working with Microsoft to address their issue. For more details see <https://support.synergysky.com/hc/en-us/articles/26212580434204-Known-Behavior> Type: Incident

Duration: 2 days and 58 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>17:14:32</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a mitigation and are monitoring the results. Synergy SKY and its trusted partners are actively looking to return the experience back to the original TRUEVIEW profile. We will provide an additional update once we confirm sustained stability..</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>18:35:00</var> GMT+0</small><br><strong>Investigating</strong> - We are actively investigating the cause of the primary screen continuously rotating/changing layouts. This is currently only impacting Dual Screen calls, the workaround available is switching the calls on the video system to single screen..</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>15:22:15</var> GMT+0</small><br><strong>Identified</strong> - We have confirmed this behavior is specific to the Microsoft Teams _Light Web_ client and have reported the issue to Microsoft. As a mitigation, we are applying a service-side change to stabilize dual-screen presentation behavior. In dual-screen calls, shared content is expected to remain on the primary display. The mitigated behavior resembles a “mirrored screen” experience. However, the system is still rendering two distinct compositions (e.g., separate gallery views alongside shared content). Workstreams are in progress to restore the Microsoft Teams dual-screen experience to its previous behavior. If you require a more consistent experience during this period, Synergy SKY can provide an alternative configuration that improves layout stability. Please contact [**support@synergysky.com**](mailto:support@synergysky.com) for details and system requirements..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>19:18:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>19:33:18</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been determined to be a problem within the Microsoft Client, we are currently working with Microsoft to address their issue. For more details see <https://support.synergysky.com/hc/en-us/articles/26212580434204-Known-Behavior>.</p> ]]> Tue, 16 Dec 2025 18:35:00 +0000 https://status.synergysky.com/incident/cmj8xa2md029daeyip8q9ntap https://status.synergysky.com/incident/cmj8xa2md029daeyip8q9ntap Multiple Region Disruption Type: Incident Duration: 8 hours and 20 minutes Affected Components: Government, Integration: Microsoft Teams, , US Region, EU Region, Canada Region, Integration: Google Meet, Integration: Facetime, Integration: Zoom, APAC Region, CONNECT - Interoperability Service → Dec 2, 02:20:00 GMT+0 - Investigating - Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC. Internal licensing failure has been identified as the primary cause of the service disruption. Dec 2, 10:40:00 GMT+0 - Resolved - Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC. Internal licensing failure has been identified as the primary cause of the service disruption. This incident has been resolved. Investigation is still underway. Type: Incident

Duration: 8 hours and 20 minutes

Affected Components: , , , , , , , , ,

<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>02:20:00</var> GMT+0</small><br><strong>Investigating</strong> - Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC. Internal licensing failure has been identified as the primary cause of the service disruption..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>10:40:00</var> GMT+0</small><br><strong>Resolved</strong> - Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC. Internal licensing failure has been identified as the primary cause of the service disruption. This incident has been resolved. Investigation is still underway..</p> ]]> Tue, 2 Dec 2025 02:20:00 +0000 https://status.synergysky.com/incident/cmip4mliq000cq6esu8ea40se https://status.synergysky.com/incident/cmip4mliq000cq6esu8ea40se Maintenance Window - November 16, 2025 Type: Maintenance Duration: 35 minutes Affected Components: Government, Integration: Microsoft Teams, , US Region, EU Region, Canada Region, Integration: Google Meet, Integration: Facetime, Integration: Zoom, APAC Region, CONNECT - Interoperability Service → Nov 16, 05:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Starting on November 16, 2025 12:00 AM EST to November 16, 2025 11:59 PM EST. This will have minimal effects on operations. Nov 16, 04:53:40 GMT+0 - Identified - Maintenance is now in progress. Nov 16, 05:28:52 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 35 minutes

Affected Components: , , , , , , , , ,

<p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Starting on November 16, 2025 12:00 AM EST to November 16, 2025 11:59 PM EST. This will have minimal effects on operations..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>04:53:40</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>05:28:52</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 16 Nov 2025 05:00:00 +0000 https://status.synergysky.com/maintenance/cmhw5otgc007c13i4e5d07zja https://status.synergysky.com/maintenance/cmhw5otgc007c13i4e5d07zja Maintenance Window - October 25, 2025 Type: Maintenance Duration: 1 day, 7 hours and 45 minutes Affected Components: Government, Canada Region, EU Region, Integration: Microsoft Teams, Integration: Google Meet, US Region, , Integration: Facetime, Integration: Zoom, APAC Region, CONNECT - Interoperability Service → Oct 25, 03:59:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST This will have minimal effects on operations. Oct 26, 11:44:07 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 day, 7 hours and 45 minutes

Affected Components: , , , , , , , , ,

<p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>03:59:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST This will have minimal effects on operations. .</p> <p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>11:44:07</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 25 Oct 2025 03:59:00 +0000 https://status.synergysky.com/maintenance/cmh0syx7500ceq4iy3wm5q1bn https://status.synergysky.com/maintenance/cmh0syx7500ceq4iy3wm5q1bn Powerpoint Live for MS Teams Type: Incident Duration: 5 days, 19 hours and 50 minutes Affected Components: Integration: Microsoft Teams Oct 23, 18:02:29 GMT+0 - Identified - When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident. Oct 29, 13:52:45 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 days, 19 hours and 50 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>18:02:29</var> GMT+0</small><br><strong>Identified</strong> - When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>13:52:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 23 Oct 2025 18:02:29 +0000 https://status.synergysky.com/incident/cmh3qccxu01geu2v6lj0szb0k https://status.synergysky.com/incident/cmh3qccxu01geu2v6lj0szb0k Unable to connect to .gov Teams meetings Type: Incident Duration: 20 days, 3 hours and 44 minutes Affected Components: Government, Integration: Microsoft Teams Oct 3, 14:14:13 GMT+0 - Investigating - We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available. Oct 3, 17:01:36 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 5, 20:46:52 GMT+0 - Monitoring - Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings. On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility. For assistance, contact [support@synergysky.com](mailto:suport@synergysky.com) Oct 23, 17:58:08 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 days, 3 hours and 44 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>14:14:13</var> GMT+0</small><br><strong>Investigating</strong> - We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>17:01:36</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>20:46:52</var> GMT+0</small><br><strong>Monitoring</strong> - Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings. On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility. For assistance, contact [support@synergysky.com](mailto:suport@synergysky.com).</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>17:58:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 3 Oct 2025 14:14:13 +0000 https://status.synergysky.com/incident/cmgaxdngq02ilizh4szmvo5jh https://status.synergysky.com/incident/cmgaxdngq02ilizh4szmvo5jh Core Service upgrade Type: Maintenance Duration: 42 minutes Affected Components: Integration: Google Meet, US Region, Integration: Facetime, Canada Region, APAC Region, Integration: Zoom, EU Region, Integration: Microsoft Teams Sep 6, 12:43:40 GMT+0 - Identified - Maintenance is now in progress. Sep 6, 13:26:05 GMT+0 - Completed - Maintenance has completed successfully. Sep 6, 14:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 42 minutes

Affected Components: , , , , , , ,

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>12:43:40</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>13:26:05</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Sat, 6 Sep 2025 14:00:00 +0000 https://status.synergysky.com/maintenance/cmf5tegts0017og7hlh8tcxtu https://status.synergysky.com/maintenance/cmf5tegts0017og7hlh8tcxtu Zoom Layout Changes - Degraded Performance Type: Incident Duration: 5 days, 17 hours and 2 minutes Affected Components: Integration: Zoom Oct 3, 14:10:04 GMT+0 - Resolved - This incident has been resolved. Aug 27, 21:08:33 GMT+0 - Identified - We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management. Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts. We will provide updates here as soon as more information is available. Sep 6, 13:27:06 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 5 days, 17 hours and 2 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>14:10:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>21:08:33</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management. Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts. We will provide updates here as soon as more information is available..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>13:27:06</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Wed, 27 Aug 2025 21:08:33 +0000 https://status.synergysky.com/incident/cmeugvyn8004b11s3stvbnc7s https://status.synergysky.com/incident/cmeugvyn8004b11s3stvbnc7s Captcha Automatic Resolution Functionality Failing - Government Type: Incident Duration: 12 days, 22 hours and 46 minutes Affected Components: Government Oct 3, 14:11:56 GMT+0 - Resolved - This incident has been resolved. Aug 20, 15:26:20 GMT+0 - Investigating - We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system. Call receives "To join, sign in or use Teams on the web" screen and stays stuck. This is currently affecting our Government customers Some users may be affected. Type: Incident

Duration: 12 days, 22 hours and 46 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>14:11:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>15:26:20</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system. Call receives "To join, sign in or use Teams on the web" screen and stays stuck. This is currently affecting our Government customers Some users may be affected..</p> ]]> Wed, 20 Aug 2025 15:26:20 +0000 https://status.synergysky.com/incident/cmek4ktb9000ws53s5hmb9cda https://status.synergysky.com/incident/cmek4ktb9000ws53s5hmb9cda Microsoft Whiteboard Initiation Issue Type: Incident Duration: 13 days, 19 hours and 4 minutes Affected Components: Integration: Microsoft Teams Oct 3, 14:17:30 GMT+0 - Resolved - Microsoft has confirmed that there are no whiteboard facilities in the web client profile. SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes. Aug 19, 19:13:07 GMT+0 - Investigating - We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers. Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available. Type: Incident

Duration: 13 days, 19 hours and 4 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>14:17:30</var> GMT+0</small><br><strong>Resolved</strong> - Microsoft has confirmed that there are no whiteboard facilities in the web client profile. SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes..</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>19:13:07</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers. Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available. .</p> ]]> Tue, 19 Aug 2025 19:13:07 +0000 https://status.synergysky.com/incident/cmeix8jjn00025m9jfo0vs1m6 https://status.synergysky.com/incident/cmeix8jjn00025m9jfo0vs1m6 Captcha Automatic Resolution Functionality Failing Type: Maintenance Duration: 1 minute Affected Components: US Region, EU Region Aug 19, 18:05:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time with regards to the Captcha resolution functionality failing on Teams calls. During this time, active calls will not be affected. Captcha may require a redial. Updates will be provided as necessary. Aug 19, 18:05:01 GMT+0 - Completed - Maintenance is now in progress Type: Maintenance

Duration: 1 minute

Affected Components: ,

<p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>18:05:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time with regards to the Captcha resolution functionality failing on Teams calls. During this time, active calls will not be affected. Captcha may require a redial. Updates will be provided as necessary. .</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>18:05:01</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> ]]> Tue, 19 Aug 2025 18:05:00 +0000 https://status.synergysky.com/maintenance/cmeiruln40026zzfmoxfvqhia https://status.synergysky.com/maintenance/cmeiruln40026zzfmoxfvqhia Captcha automatic resolution Functionality failing Type: Incident Duration: 1 day, 18 hours and 26 minutes Affected Components: US Region, EU Region Aug 19, 16:42:32 GMT+0 - Identified - We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected. Aug 18, 20:58:25 GMT+0 - Investigating - We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system. Call receives "To join, sign in or use Teams on the web" screen and stays stuck. Some users may be affected. Aug 19, 18:59:20 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support. On-Prem customers may still experience challenges. We are continuing to investigate this issue. Summary of Update: * A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process * The update restores normal call functionality for Captcha activated Microsoft Teams call * No customer action is required Aug 20, 15:24:23 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 18 hours and 26 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>16:42:32</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected. .</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>20:58:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system. Call receives "To join, sign in or use Teams on the web" screen and stays stuck. Some users may be affected. .</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>18:59:20</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support. On-Prem customers may still experience challenges. We are continuing to investigate this issue. Summary of Update: * A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process * The update restores normal call functionality for Captcha activated Microsoft Teams call * No customer action is required.</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>15:24:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 18 Aug 2025 20:58:25 +0000 https://status.synergysky.com/incident/cmehlk7w5000jq0d0y9vay33d https://status.synergysky.com/incident/cmehlk7w5000jq0d0y9vay33d Registrar Down - Americas Type: Incident Duration: 30 minutes Affected Components: US Region, , US Region, CONNECT - SIP Registrar Service → Aug 7, 20:45:23 GMT+0 - Resolved - This incident has been resolved. Aug 7, 20:35:18 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 7, 20:15:43 GMT+0 - Investigating - **Incident Summary:** We are currently experiencing an outage affecting the **Registrar service** in the **Americas region**. At this time, no new calls are being handled for endpoints registered to the affected Registrar. Calls in the US are having difficulty establishing calls, it will be rerouted to nodes in Europe. **Impact:** * All new call attempts through the Americas Registrar will fail. * Existing active calls are **not impacted** and will continue until ended. **Scope:** * Americas-based Registrar * Affects SIP endpoints registered in this region **Current Status:** Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible. Updates will be provided as more information becomes available. Type: Incident

Duration: 30 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>20:45:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>20:35:18</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>20:15:43</var> GMT+0</small><br><strong>Investigating</strong> - **Incident Summary:** We are currently experiencing an outage affecting the **Registrar service** in the **Americas region**. At this time, no new calls are being handled for endpoints registered to the affected Registrar. Calls in the US are having difficulty establishing calls, it will be rerouted to nodes in Europe. **Impact:** * All new call attempts through the Americas Registrar will fail. * Existing active calls are **not impacted** and will continue until ended. **Scope:** * Americas-based Registrar * Affects SIP endpoints registered in this region **Current Status:** Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible. Updates will be provided as more information becomes available..</p> ]]> Thu, 7 Aug 2025 20:15:43 +0000 https://status.synergysky.com/incident/cme1u6z7l03oab859wmjklz8c https://status.synergysky.com/incident/cme1u6z7l03oab859wmjklz8c Hotfix Deployment for Google Meet Layout Type: Maintenance Duration: 32 minutes Affected Components: Integration: Google Meet, US Region, , Integration: Facetime, Canada Region, APAC Region, Integration: Zoom, EU Region, Integration: Microsoft Teams, CONNECT - Interoperability Service → Jul 30, 12:55:36 GMT+0 - Identified - Maintenance is now in progress. Jul 30, 13:00:00 GMT+0 - Identified - A hotfix is being rolled out, any ongoing calls will not be affected but new calls may take multiple attempts to connect. Jul 30, 13:27:19 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 32 minutes

Affected Components: , , , , , , , ,

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>12:55:36</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - A hotfix is being rolled out, any ongoing calls will not be affected but new calls may take multiple attempts to connect..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>13:27:19</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 30 Jul 2025 13:00:00 +0000 https://status.synergysky.com/maintenance/cmdpyxyx5005k3sclxqt7suiu https://status.synergysky.com/maintenance/cmdpyxyx5005k3sclxqt7suiu Inconsistent Layout changes Type: Incident Duration: 20 hours and 29 minutes Affected Components: Integration: Google Meet Jul 30, 13:27:59 GMT+0 - Resolved - This incident has been resolved. Jul 29, 16:58:39 GMT+0 - Identified - We are observing inconsistent behavior when changing layouts in a Google Meet. We are working on a fix for this incident. Type: Incident

Duration: 20 hours and 29 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>13:27:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>16:58:39</var> GMT+0</small><br><strong>Identified</strong> - We are observing inconsistent behavior when changing layouts in a Google Meet. We are working on a fix for this incident..</p> ]]> Tue, 29 Jul 2025 16:58:39 +0000 https://status.synergysky.com/incident/cmdos6uqr009e8qqe3ctnlzcf https://status.synergysky.com/incident/cmdos6uqr009e8qqe3ctnlzcf CONNECT Upgrade Maintenance Window Type: Maintenance Duration: 45 minutes Affected Components: Integration: Google Meet, US Region, , Integration: Facetime, Canada Region, APAC Region, Integration: Zoom, EU Region, Integration: Microsoft Teams, CONNECT - Interoperability Service → Jul 16, 00:44:55 GMT+0 - Completed - Maintenance has completed successfully. Jul 16, 00:00:00 GMT+0 - Identified - **CONNECT Upgrade Maintenance Window Notification** Please be advised that Synergy SKY will perform a scheduled maintenance window for the CONNECT service as follows: * **Start:** July 16 00:00 UTC * **End:** July 16 03:00 UTC **Summary of Improvements:** This hotfix release addresses system stability and performance enhancements, aiming to optimize meeting connection reliability. **Service Impact:** * No impact is expected for ongoing meetings during the upgrade window. * Newly initiated meetings may experience longer connection rates while the system is restarting. We appreciate your understanding and recommend scheduling critical new meetings outside this window where possible. Updates will be posted on our Service Status page. For assistance, contact: [support@synergysky.com](mailto:support@synergysky.com) Jul 16, 00:10:00 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 45 minutes

Affected Components: , , , , , , , ,

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>00:44:55</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - **CONNECT Upgrade Maintenance Window Notification** Please be advised that Synergy SKY will perform a scheduled maintenance window for the CONNECT service as follows: * **Start:** July 16 00:00 UTC * **End:** July 16 03:00 UTC **Summary of Improvements:** This hotfix release addresses system stability and performance enhancements, aiming to optimize meeting connection reliability. **Service Impact:** * No impact is expected for ongoing meetings during the upgrade window. * Newly initiated meetings may experience longer connection rates while the system is restarting. We appreciate your understanding and recommend scheduling critical new meetings outside this window where possible. Updates will be posted on our Service Status page. For assistance, contact: [support@synergysky.com](mailto:support@synergysky.com).</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>00:10:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Wed, 16 Jul 2025 00:00:00 +0000 https://status.synergysky.com/maintenance/cmd4w32po005dr4ei8hp89pce https://status.synergysky.com/maintenance/cmd4w32po005dr4ei8hp89pce Zoom Calls - On-Screen Display Type: Incident Duration: 2 days, 4 hours and 16 minutes Affected Components: Integration: Zoom Jul 10, 19:43:35 GMT+0 - Resolved - This incident has been resolved. Jul 8, 15:27:32 GMT+0 - Investigating - We are investigating reports of unexpected On-Screen Display menus appearing during Zoom calls. This issue may disrupt the user experience during active meetings. We are working to determine the cause and will provide updates as soon as possible. Jul 9, 16:58:53 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 2 days, 4 hours and 16 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>19:43:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>15:27:32</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating reports of unexpected On-Screen Display menus appearing during Zoom calls. This issue may disrupt the user experience during active meetings. We are working to determine the cause and will provide updates as soon as possible..</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>16:58:53</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 8 Jul 2025 15:27:32 +0000 https://status.synergysky.com/incident/cmcuoot4n005hpnj9cgpmzdab https://status.synergysky.com/incident/cmcuoot4n005hpnj9cgpmzdab Zoom Calls - Content Sharing Type: Incident Duration: 2 days, 4 hours and 17 minutes Affected Components: Integration: Zoom Jul 9, 16:59:05 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 8, 15:27:11 GMT+0 - Investigating - We are currently investigating an issue where video conferencing endpoints are unable to share content into Zoom meetings. Our team is actively working to identify the root cause and will provide updates as we learn more. Jul 10, 19:43:51 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 days, 4 hours and 17 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>16:59:05</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>15:27:11</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where video conferencing endpoints are unable to share content into Zoom meetings. Our team is actively working to identify the root cause and will provide updates as we learn more..</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>19:43:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 8 Jul 2025 15:27:11 +0000 https://status.synergysky.com/incident/cmcuoocdy003kjlkr61up19ff https://status.synergysky.com/incident/cmcuoocdy003kjlkr61up19ff Google Meet Dual-Screen Presentation Type: Incident Duration: 6 days, 1 hour and 22 minutes Affected Components: Integration: Google Meet Jul 2, 13:30:00 GMT+0 - Identified - Google has released a new _Dynamic_ layout in Google Meet, which is now enabled by default. This change disrupts the expected dual-screen presentation behavior on video endpoints connected via Synergy SKY Connect. A resolution addressing this issue has been developed and scheduled for weekend deployment. There is no impact on ongoing calls beyond the display inconsistency during presentations. Jul 2, 13:45:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 8, 14:51:38 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 days, 1 hour and 22 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Identified</strong> - Google has released a new _Dynamic_ layout in Google Meet, which is now enabled by default. This change disrupts the expected dual-screen presentation behavior on video endpoints connected via Synergy SKY Connect. A resolution addressing this issue has been developed and scheduled for weekend deployment. There is no impact on ongoing calls beyond the display inconsistency during presentations..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>13:45:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>14:51:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 2 Jul 2025 13:30:00 +0000 https://status.synergysky.com/incident/cmcmab5at001yonwaoaat8f4t https://status.synergysky.com/incident/cmcmab5at001yonwaoaat8f4t Upcoming Licensing Infrastructure Expansion Type: Maintenance Duration: 7 hours Affected Components: License API Jul 1, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 1, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 1, 08:00:00 GMT+0 - Identified - As part of our continued commitment to performance and reliability, Synergy SKY will be expanding our licensing infrastructure to include regional licensing services in all global service areas starting **July 1, 2025.** This enhancement improves regional efficiency, maintains license validation traffic within deployment geographic, reduces latency, and ensures faster license validation across distributed environments. **Action Required:** Please ensure that your firewall policies reflect the current list of Synergy SKY Cloud IP addresses, available here: [Synergy SKY Cloud IP List](https://download.joingw.com/network/synergysky%5Fcloud%5Fiplist.txt) Failure to allow access to these IP addresses may result in disruptions to license validation services. Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our continued commitment to performance and reliability, Synergy SKY will be expanding our licensing infrastructure to include regional licensing services in all global service areas starting **July 1, 2025.** This enhancement improves regional efficiency, maintains license validation traffic within deployment geographic, reduces latency, and ensures faster license validation across distributed environments. **Action Required:** Please ensure that your firewall policies reflect the current list of Synergy SKY Cloud IP addresses, available here: [Synergy SKY Cloud IP List](https://download.joingw.com/network/synergysky%5Fcloud%5Fiplist.txt) Failure to allow access to these IP addresses may result in disruptions to license validation services..</p> ]]> Tue, 1 Jul 2025 08:00:00 +0000 https://status.synergysky.com/maintenance/cmb0yi4sg005ppulb2s32efix https://status.synergysky.com/maintenance/cmb0yi4sg005ppulb2s32efix Intermittent Call Disconnection Type: Incident Duration: 5 days, 6 hours and 9 minutes Affected Components: Integration: Zoom, Integration: Google Meet, Integration: Facetime May 8, 18:06:34 GMT+0 - Identified - A hotfix is currently being deployed, there should be no impact on ongoing calls. May 12, 20:08:41 GMT+0 - Resolved - This issue is now resolved. May 8, 18:33:32 GMT+0 - Monitoring - Upgrade has been completed, we will continue to monitor for any further occurrences. May 7, 14:00:00 GMT+0 - Investigating - We are currently investigating reported issues where several SIP video systems unexpectedly disconnected during active meetings. Synergy SKY is reviewing call logs and registrar activity to determine the root cause. Additional updates will be shared as more information becomes available. All call reconnections have been reported to be successful. Type: Incident

Duration: 5 days, 6 hours and 9 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>18:06:34</var> GMT+0</small><br><strong>Identified</strong> - A hotfix is currently being deployed, there should be no impact on ongoing calls..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>20:08:41</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved. .</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>18:33:32</var> GMT+0</small><br><strong>Monitoring</strong> - Upgrade has been completed, we will continue to monitor for any further occurrences..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reported issues where several SIP video systems unexpectedly disconnected during active meetings. Synergy SKY is reviewing call logs and registrar activity to determine the root cause. Additional updates will be shared as more information becomes available. All call reconnections have been reported to be successful..</p> ]]> Wed, 7 May 2025 14:00:00 +0000 https://status.synergysky.com/incident/cmaefbpgd006sbxvb8ewwvqem https://status.synergysky.com/incident/cmaefbpgd006sbxvb8ewwvqem Update to End User License Agreement (EULA) Type: Maintenance Affected Components: APAC Region, Integration: Zoom, Integration: Google Meet, US Region, Integration: Facetime, EU Region, Canada Region, Integration: Microsoft Teams Apr 17, 04:00:00 GMT+0 - Completed - Updates to the Synergy SKY End User License Agreement (EULA) has taken effect on April 17, 2025, adding changes (in Section 11) to accommodate CONNECT GO usage. The updated version of the Agreement can be found here: <https://support.synergysky.com/hc/en-us/articles/16899742351004-End-User-License-Agreement-and-Data-Statistics>. Type: Maintenance

Affected Components: , , , , , , ,

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Updates to the Synergy SKY End User License Agreement (EULA) has taken effect on April 17, 2025, adding changes (in Section 11) to accommodate CONNECT GO usage. The updated version of the Agreement can be found here: <https://support.synergysky.com/hc/en-us/articles/16899742351004-End-User-License-Agreement-and-Data-Statistics>..</p> ]]> Thu, 17 Apr 2025 04:00:00 +0000 https://status.synergysky.com/maintenance/cmafsus1f000lxtgvau1g0wib https://status.synergysky.com/maintenance/cmafsus1f000lxtgvau1g0wib Microsoft PowerPoint Live - Dual Screen Activation Issue Type: Incident Duration: 6 days, 21 hours and 53 minutes Affected Components: Integration: Microsoft Teams Apr 16, 13:09:00 GMT+0 - Investigating - Synergy SKY is investigating a reported issue preventing Dual Screen endpoints from receiving Microsoft PowerPoint Live presentation sharing on their secondary screen. Synergy SKY is working a solution and will share updates as more information becomes available. Apr 23, 11:02:00 GMT+0 - Resolved - The issue has been resolved. Type: Incident

Duration: 6 days, 21 hours and 53 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>13:09:00</var> GMT+0</small><br><strong>Investigating</strong> - Synergy SKY is investigating a reported issue preventing Dual Screen endpoints from receiving Microsoft PowerPoint Live presentation sharing on their secondary screen. Synergy SKY is working a solution and will share updates as more information becomes available..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>11:02:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved. .</p> ]]> Wed, 16 Apr 2025 13:09:00 +0000 https://status.synergysky.com/incident/cmae6x0lz002v9o806tonffmm https://status.synergysky.com/incident/cmae6x0lz002v9o806tonffmm Presentation Sharing Issue Type: Incident Duration: 8 days, 16 hours and 41 minutes Affected Components: Integration: Microsoft Teams Apr 15, 19:29:00 GMT+0 - Investigating - We are currently investigating an intermittent issue where some participants receive a white/blank screen instead of the shared presentation during Microsoft Teams calls. **_Current Workaround:_** Reconnecting to the call usually resolves the issue. Synergy SKY is actively working a solution and will share updates as more information becomes available. May 25, 12:10:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 days, 16 hours and 41 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>19:29:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an intermittent issue where some participants receive a white/blank screen instead of the shared presentation during Microsoft Teams calls. **_Current Workaround:_** Reconnecting to the call usually resolves the issue. Synergy SKY is actively working a solution and will share updates as more information becomes available..</p> <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>12:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 15 Apr 2025 19:29:00 +0000 https://status.synergysky.com/incident/cmae1lrps0024l8s40af7gjq4 https://status.synergysky.com/incident/cmae1lrps0024l8s40af7gjq4 Receiving Presentation Share on Dual Screen Systems Issue Type: Incident Duration: 8 days, 20 hours and 50 minutes Affected Components: Integration: Google Meet Apr 15, 07:10:00 GMT+0 - Investigating - We are currently investigating a reported issue affecting Google Meet interoperability. Dual-screen participants may not be able to view a far end Presentation Share. Synergy SKY is actively working the issue and will provide more information as it becomes available. Apr 24, 04:00:00 GMT+0 - Resolved - This issue has been resolved Type: Incident

Duration: 8 days, 20 hours and 50 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>07:10:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a reported issue affecting Google Meet interoperability. Dual-screen participants may not be able to view a far end Presentation Share. Synergy SKY is actively working the issue and will provide more information as it becomes available..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved.</p> ]]> Tue, 15 Apr 2025 07:10:00 +0000 https://status.synergysky.com/incident/cmae20fgz000ly4nhhd0oxiko https://status.synergysky.com/incident/cmae20fgz000ly4nhhd0oxiko Content Sharing Issues with Select Endpoints Type: Incident Duration: 9 days, 1 hour and 30 minutes Affected Components: Integration: Microsoft Teams Apr 1, 21:00:00 GMT+0 - Investigating - We are currently investigating intermittent issues impacting content sharing from SIP Endpoints in Microsoft Teams meetings. In some cases, participants may be unable to present, or may experience stuttering and freezing during content sharing. Our team is actively working to identify the root causes and potential workarounds. Apr 10, 22:30:00 GMT+0 - Resolved - A fix was rolled out on April 10, and we are continuing to monitor the situation in order to verify that this fix addresses the issue. Type: Incident

Duration: 9 days, 1 hour and 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating intermittent issues impacting content sharing from SIP Endpoints in Microsoft Teams meetings. In some cases, participants may be unable to present, or may experience stuttering and freezing during content sharing. Our team is actively working to identify the root causes and potential workarounds. .</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Resolved</strong> - A fix was rolled out on April 10, and we are continuing to monitor the situation in order to verify that this fix addresses the issue..</p> ]]> Tue, 1 Apr 2025 21:00:00 +0000 https://status.synergysky.com/incident/cmae6mn55001na2o2m1ys2qlv https://status.synergysky.com/incident/cmae6mn55001na2o2m1ys2qlv Planned Service Window Type: Maintenance Affected Components: Integration: Zoom, Integration: Google Meet, US Region, APAC Region, Integration: Facetime, EU Region, Canada Region, Integration: Microsoft Teams Mar 22, 00:00:00 GMT+0 - Completed - Service Update Notification – Synergy SKY Connect Maintenance Window Please be advised of an upcoming scheduled service update window for Synergy SKY Connect between: **March 22, 2025, 01:00 UTC – March 23, 2025, 23:00 UTC** During this time, service may be intermittently affected as we perform necessary updates to improve performance and reliability. While we aim to minimize any disruptions, you may experience temporary issues with connectivity and call provisioning. We appreciate your patience and understanding as we work to enhance our platform. Additionally, the following IP addresses are being decommissioned. Make sure to keep the networking/firewall rules up to date. Decommissioned IP address : 20.56.27.178 Decommissioned IP address : 20.83.178.239 The list of IP addresses used by the Connect service can be found here: [IP List](https://download.joingw.com/network/synergysky%5Fcloud%5Fiplist.txt) Type: Maintenance

Affected Components: , , , , , , ,

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Service Update Notification – Synergy SKY Connect Maintenance Window Please be advised of an upcoming scheduled service update window for Synergy SKY Connect between: **March 22, 2025, 01:00 UTC – March 23, 2025, 23:00 UTC** During this time, service may be intermittently affected as we perform necessary updates to improve performance and reliability. While we aim to minimize any disruptions, you may experience temporary issues with connectivity and call provisioning. We appreciate your patience and understanding as we work to enhance our platform. Additionally, the following IP addresses are being decommissioned. Make sure to keep the networking/firewall rules up to date. Decommissioned IP address : 20.56.27.178 Decommissioned IP address : 20.83.178.239 The list of IP addresses used by the Connect service can be found here: [IP List](https://download.joingw.com/network/synergysky%5Fcloud%5Fiplist.txt).</p> ]]> Sat, 22 Mar 2025 00:00:00 +0000 https://status.synergysky.com/maintenance/cmae6ey58002y2c3yp283gnt8 https://status.synergysky.com/maintenance/cmae6ey58002y2c3yp283gnt8