SynergySKY - Zoom Layout Changes - Degraded Performance – Detalles del incidente

Sistemas funcionando con normalidad

Zoom Layout Changes - Degraded Performance

Resuelto
Rendimiento degradado
Iniciado el hace 4 mesesDuró alrededor de 1 mes

Afectado

CONNECT

Rendimiento degradado de 9:08 PM a 1:27 PM, En funcionamiento de 1:27 PM a 2:10 PM

Integration: Zoom

Rendimiento degradado de 9:08 PM a 1:27 PM, En funcionamiento de 1:27 PM a 2:10 PM

Actualizaciones
  • Resuelto
    Resuelto
    This incident has been resolved.
  • Supervisando
    Supervisando
    We implemented a fix and are currently monitoring the result.
  • Identificado
    Identificado

    We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management.

    Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts.

    We will provide updates here as soon as more information is available.