Synergy SKY - Continuous layout switching on Primary display (Dual Screen) – Detalles del incidente

Integration: Microsoft Teams está experimentando un rendimiento degradado

Continuous layout switching on Primary display (Dual Screen)

Supervisando
Rendimiento degradado
Iniciado el hace 30 días

Afectado

CONNECT

Rendimiento degradado de 6:35 PM a 12:00 AM

Integration: Microsoft Teams

Rendimiento degradado de 6:35 PM a 12:00 AM

Actualizaciones
  • Supervisando
    Supervisando
    We implemented a fix and are currently monitoring the result.
  • Identificado
    Identificado

    This issue has been confirmed to be specific to the Microsoft Teams Light Web client and has been reported to Microsoft.  As a mitigation, we are applying a service-side change to stabilize presentation behavior in dual-screen calls. For dual-screen calls, shared content should occupy the primary screen.

  • Investigando
    Investigando

    We are actively investigating the cause of the primary screen continuously rotating/changing layouts.

    This is currently only impacting Dual Screen calls, the workaround available is switching the calls on the video system to single screen.