Synergy SKY - US Region: Capacity Issues – Detalles del incidente

Sistemas funcionando con normalidad

US Region: Capacity Issues

Resuelto
Interrupción mayor
Iniciado el hace 6 mesesDuró 18 días

Afectado

CONNECT - Interoperability Service

Interrupción mayor de 4:15 PM a 5:45 PM, En funcionamiento de 5:45 PM a 4:08 PM

Región de EE. UU.

Interrupción mayor de 4:15 PM a 5:45 PM, En funcionamiento de 5:45 PM a 4:08 PM

Actualizaciones
  • Resuelto
    UTC
    Resuelto
    This incident has been resolved.
  • Supervisando
    UTC
    Supervisando

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Resuelto
    UTC
    Resuelto

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Investigando
    UTC
    Investigando

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.