Synergy SKY - Service Advisory – Elevated Call Failures in the US Region – Detalles del incidente

Sistemas funcionando con normalidad

Service Advisory – Elevated Call Failures in the US Region

Resuelto
Interrupción mayor
Iniciado el hace 14 díasDuró alrededor de 1 hora

Afectado

CONNECT - Interoperability Service

Interrupción mayor de 2:07 PM a 3:23 PM

Región de EE. UU.

Interrupción mayor de 2:07 PM a 3:23 PM

Actualizaciones
  • Resuelto
    UTC
    Resuelto

    The issue has been identified and resolved with backbone communication between the services which was caused by the general maintenance that has occurred over the weekend.

    We are putting additional measures in place and hardening the backbone infrastructure in order to help prevent these incidents in the future.

  • Investigando
    UTC
    Investigando

    We are currently investigating an elevated number of failed call attempts affecting the US region.

    Our engineering team is actively working to determine the root cause and restore normal service as quickly as possible.

    We understand the impact this may have on your operations and appreciate your patience while we work to resolve the issue.

    We will provide another update as soon as additional information becomes available.