Synergy SKY - Captcha automatic resolution Functionality failing – Intsidentide üksikasjad

Integration: Microsoft Teams halvenenud jõudlus

Captcha automatic resolution Functionality failing

Lahendatud
Halvenenud jõudlus
Algas 5 kuu eestKestis 2 päeva

Mõjutatud

CONNECT

Halvenenud jõudlus alates 8:58 PM kuni 4:42 PM, Töökorras alates 8:58 PM kuni 4:42 PM, Halvenenud jõudlus alates 4:42 PM kuni 3:24 PM

USA piirkond

Halvenenud jõudlus alates 8:58 PM kuni 3:24 PM

EL-i piirkond

Töökorras alates 8:58 PM kuni 4:42 PM, Halvenenud jõudlus alates 4:42 PM kuni 3:24 PM

Värskendused
  • Lahendatud
    Lahendatud
    This incident has been resolved.
  • Jälgimisel
    Jälgimisel

    We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support.

    On-Prem customers may still experience challenges. We are continuing to investigate this issue.

    Summary of Update:

    • A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process

    • The update restores normal call functionality for Captcha activated Microsoft Teams call

    • No customer action is required

  • Tuvastatud
    Tuvastatud

    We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected.

  • Uurimisel
    Uurimisel

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    Some users may be affected.