Synergy SKY - US Region: Capacity Issues – Intsidentide üksikasjad

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US Region: Capacity Issues

Lahendatud
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Algas umbes ühe kuu eestKestis 18 päeva
Värskendused
  • Lahendatud
    Lahendatud
    This incident has been resolved.
  • Jälgimisel
    Jälgimisel

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Tuvastatud
    Tuvastatud

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Uurimisel
    Uurimisel

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.