Synergy SKY - US Region: Capacity Issues – Intsidentide üksikasjad

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US Region: Capacity Issues

Lahendatud
Suure mõjuga katkestus
Algas 6 kuu eestKestis 18 päeva

Mõjutatud

CONNECT - Interoperability Service

Suure mõjuga katkestus alates 4:15 PM kuni 5:45 PM, Töökorras alates 5:45 PM kuni 4:08 PM

USA piirkond

Suure mõjuga katkestus alates 4:15 PM kuni 5:45 PM, Töökorras alates 5:45 PM kuni 4:08 PM

Värskendused
  • Lahendatud
    UTC
    Lahendatud
    This incident has been resolved.
  • Jälgimisel
    UTC
    Jälgimisel

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Lahendatud
    UTC
    Lahendatud

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Uurimisel
    UTC
    Uurimisel

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.