Synergy SKY - Captcha automatic resolution Functionality failing – Häiriön yksityiskohdat

Integration: Microsoft Teams heikentynyt suorituskyky

Captcha automatic resolution Functionality failing

Ratkaistu
Heikentynyt suorituskyky
Alkoi 5 kuukautta sittenKesti 2 päivää

Vaikutti

CONNECT

Heikentynyt suorituskyky alkaen 8:58 PM to 4:42 PM, Toiminnassa alkaen 8:58 PM to 4:42 PM, Heikentynyt suorituskyky alkaen 4:42 PM to 3:24 PM

Yhdysvaltain alue

Heikentynyt suorituskyky alkaen 8:58 PM to 3:24 PM

EU-alue

Toiminnassa alkaen 8:58 PM to 4:42 PM, Heikentynyt suorituskyky alkaen 4:42 PM to 3:24 PM

Päivitykset
  • Ratkaistu
    Ratkaistu
    This incident has been resolved.
  • Seurataan
    Seurataan

    We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support.

    On-Prem customers may still experience challenges. We are continuing to investigate this issue.

    Summary of Update:

    • A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process

    • The update restores normal call functionality for Captcha activated Microsoft Teams call

    • No customer action is required

  • Tunnistettu
    Tunnistettu

    We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected.

  • Tutkitaan
    Tutkitaan

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    Some users may be affected.