Synergy SKY - US Region: Capacity Issues – Häiriön yksityiskohdat

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US Region: Capacity Issues

Ratkaistu
Suuri katkos
Alkoi 3 kuukautta sittenKesti 18 päivää

Vaikutti

CONNECT

Suuri katkos alkaen 4:15 PM to 5:45 PM, Toiminnassa alkaen 5:45 PM to 4:08 PM

Yhdysvaltain alue

Suuri katkos alkaen 4:15 PM to 5:45 PM, Toiminnassa alkaen 5:45 PM to 4:08 PM

Päivitykset
  • Ratkaistu
    Ratkaistu
    This incident has been resolved.
  • Seurataan
    Seurataan

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Ratkaistu
    Ratkaistu

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Tutkitaan
    Tutkitaan

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.