Synergy SKY - Captcha automatic resolution Functionality failing – Détails de l'incident

Tous les systèmes sont opérationnels

Captcha automatic resolution Functionality failing

Résolu
Performances dégradées
Signalé le il y a 12 moisA duré 2 jours

Concernés

CONNECT - Interoperability Service

Performances dégradées depuis 8:58 PM à 4:42 PM, Opérationnel depuis 8:58 PM à 4:42 PM, Performances dégradées depuis 4:42 PM à 3:24 PM

Région des États-Unis

Performances dégradées depuis 8:58 PM à 3:24 PM

Région de l'UE

Opérationnel depuis 8:58 PM à 4:42 PM, Performances dégradées depuis 4:42 PM à 3:24 PM

Mises à jour
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé

    We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support.

    On-Prem customers may still experience challenges. We are continuing to investigate this issue.

    Summary of Update:

    • A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process

    • The update restores normal call functionality for Captcha activated Microsoft Teams call

    • No customer action is required

  • Identifié
    UTC
    Identifié

    We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected.

  • Détecté
    UTC
    Détecté

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    Some users may be affected.