Synergy SKY - Microsoft Whiteboard Initiation Issue – Détails de l'incident

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Microsoft Whiteboard Initiation Issue

Résolu
Performances dégradées
Signalé le il y a 11 moisA duré environ 1 mois

Concernés

CONNECT - Interoperability Service

Performances dégradées depuis 7:13 PM à 2:17 PM

Integration: Microsoft Teams

Performances dégradées depuis 7:13 PM à 2:17 PM

Mises à jour
  • Résolu
    UTC
    Résolu

    Microsoft has confirmed that there are no whiteboard facilities in the web client profile. 

    SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes.

  • Détecté
    UTC
    Détecté

    We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.