Synergy SKY - Zoom Layout Changes - Degraded Performance – Détails de l'incident

Tous les systèmes sont opérationnels

Zoom Layout Changes - Degraded Performance

Résolu
Performances dégradées
Signalé le il y a 11 moisA duré environ 1 mois

Concernés

CONNECT - Interoperability Service

Performances dégradées depuis 9:08 PM à 1:27 PM, Opérationnel depuis 1:27 PM à 2:10 PM

Integration: Zoom

Performances dégradées depuis 9:08 PM à 1:27 PM, Opérationnel depuis 1:27 PM à 2:10 PM

Mises à jour
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Surveillé
    UTC
    Surveillé
    We implemented a fix and are currently monitoring the result.
  • Identifié
    UTC
    Identifié

    We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management.

    Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts.

    We will provide updates here as soon as more information is available.