Synergy SKY - US Region: Capacity Issues – Détails de l'incident

Tous les systèmes sont opérationnels

US Region: Capacity Issues

Résolu
Panne majeure
Signalé le il y a 3 moisA duré 18 jours

Concernés

CONNECT

Panne majeure depuis 4:15 PM à 5:45 PM, Opérationnel depuis 5:45 PM à 4:08 PM

Région des États-Unis

Panne majeure depuis 4:15 PM à 5:45 PM, Opérationnel depuis 5:45 PM à 4:08 PM

Mises à jour
  • Résolu
    Résolu
    This incident has been resolved.
  • Surveillé
    Surveillé

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Résolu
    Résolu

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Détecté
    Détecté

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.