Synergy SKY - Notice history

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Jun 2026
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Notice history

Aug 2026

Service Advisory – Elevated Call Failures in the US Region
  • Resolved
    UTC
    Resolved

    The issue has been identified and resolved with backbone communication between the services which was caused by the general maintenance that has occurred over the weekend.

    We are putting additional measures in place and hardening the backbone infrastructure in order to help prevent these incidents in the future.

  • Investigating
    UTC
    Investigating

    We are currently investigating an elevated number of failed call attempts affecting the US region.

    Our engineering team is actively working to determine the root cause and restore normal service as quickly as possible.

    We understand the impact this may have on your operations and appreciate your patience while we work to resolve the issue.

    We will provide another update as soon as additional information becomes available.

General server maintenance
  • Completed
    August 09, 2026 at 8:00 PMUTC
    Completed
    August 09, 2026 at 8:00 PMUTC
    Maintenance has completed successfully
  • In progress
    August 08, 2026 at 8:00 AMUTC
    In progress
    August 08, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 05, 2026 at 11:43 AMUTC
    Planned
    August 05, 2026 at 11:43 AMUTC
    We are planning for a scheduled maintenance during that time.

Jul 2026

No notices reported this month

Jun 2026

Maintenance Window - June 20
  • Completed
    June 20, 2026 at 4:23 PMUTC
    Completed
    June 20, 2026 at 4:23 PMUTC
    Maintenance has completed successfully.
  • In progress
    June 20, 2026 at 8:00 AMUTC
    In progress
    June 20, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 15, 2026 at 3:24 PMUTC
    Planned
    June 15, 2026 at 3:24 PMUTC

    We are performing a routine scheduled maintenance starting on June 20 at 8:00 AM UTC (4:00 AM EDT / 1:00 AM PDT). We anticipate the maintenance to last approximately 12 hours, concluding around 8:00 PM UTC June 20 (4:00 PM EDT / 1:00 PM PDT).

    Times:

    June 20:
    PDT (UTC -7): 1:00 AM - 1:00 PM
    EDT (UTC-4): 4:00 AM - 4:00 PM
    UTC: 8:00 AM - 8:00 PM

    This maintenance window will have minimal effects on operations.

Maintenance Window - June 18
  • Completed
    June 18, 2026 at 10:18 AMUTC
    Completed
    June 18, 2026 at 10:18 AMUTC
    Maintenance has completed successfully.
  • In progress
    June 18, 2026 at 7:00 AMUTC
    In progress
    June 18, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 17, 2026 at 8:00 PMUTC
    Planned
    June 17, 2026 at 8:00 PMUTC

    We are performing a routine scheduled maintenance starting on June 18 at 7:00 AM UTC (3:00 AM EDT / 12:00 AM PDT). We anticipate the maintenance to last approximately 4 hours, concluding around 12:00 PM UTC June 18 (7:00 AM EDT / 4:00 AM PDT).

    Times:

    June 18
    PDT (UTC -7): 12:00 AM - 4:00 AM
    EDT (UTC-4): 3:00 AM - 7:00 AM
    UTC: 7:00 AM - 12:00 PM

    This maintenance window will have minimal effects on operations.

Webex Service Disruption
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We are currently monitoring the Webex service interruption. Note: This interruption may affect any calls involving Webex registered devices.

  • Investigating
    UTC
    Investigating

    We are investigating how this Webex service notice (Reference: PUB0015885) is affecting our usage of the Webex API and the Workspace Integration.

    https://status.webex.com/commercial/status?lang=en_US

    We will provide further updates as the situation develops.

Google Meet: Connection Difficulties
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    Our team has identified a solution and a fix is being implemented. We appreciate your patience and will provide a further update once available.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident in which all Google Meet calls are experiencing connection difficulties at this time.

    Our team is actively engaged in restoring service.

Jun 2026 to Aug 2026

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