SynergySKY - Notice history

All systems operational

License API - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Notice history

Dec 2025

Multiple Region Disruption
  • Resolved
    Resolved

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

    This incident has been resolved. Investigation is still underway.

  • Investigating
    Investigating

    Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC.  Internal licensing failure has been identified as the primary cause of the service disruption.

Nov 2025

Maintenance Window - November 16, 2025
  • Completed
    November 16, 2025 at 5:28 AM
    Completed
    November 16, 2025 at 5:28 AM
    Maintenance has completed successfully.
  • Planned
    November 16, 2025 at 5:00 AM
    Planned
    November 16, 2025 at 5:00 AM

    We are planning for a scheduled maintenance during that time.

    Starting on November 16, 2025 12:00 AM EST to November 16, 2025 11:59 PM EST.

    This will have minimal effects on operations.

  • In progress
    November 16, 2025 at 4:53 AM
    In progress
    November 16, 2025 at 4:53 AM
    Maintenance is now in progress.

Oct 2025

Maintenance Window - October 25, 2025
  • Completed
    October 26, 2025 at 11:44 AM
    Completed
    October 26, 2025 at 11:44 AM
    Maintenance has completed successfully.
  • Planned
    October 25, 2025 at 3:59 AM
    Planned
    October 25, 2025 at 3:59 AM

    We are planning for a scheduled maintenance during that time.

    Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST

    This will have minimal effects on operations.

Powerpoint Live for MS Teams
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident.

Unable to connect to .gov Teams meetings
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings.

    On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility.


    For assistance, contact support@synergysky.com

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available.

Oct 2025 to Dec 2025

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