Synergy SKY - Microsoft Whiteboard Initiation Issue – Incidens részletei

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Microsoft Whiteboard Initiation Issue

Megoldott
Csökkent teljesítmény
Kezdeti időpont 11 hónappal ezelőttTartott körülbelül 1 hónap

Érintett terület

CONNECT - Interoperability Service

Csökkent teljesítmény tól től 7:13 PM ehhez 2:17 PM

Integration: Microsoft Teams

Csökkent teljesítmény tól től 7:13 PM ehhez 2:17 PM

Frissítések
  • Megoldott
    UTC
    Megoldott

    Microsoft has confirmed that there are no whiteboard facilities in the web client profile. 

    SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes.

  • Ellenőrzés alatt
    UTC
    Ellenőrzés alatt

    We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.