Synergy SKY - US Region: Capacity Issues – Incidens részletei

Minden rendszer üzemképes

US Region: Capacity Issues

Megoldott
Teljes kimaradás
Kezdeti időpont 3 hónappal ezelőttTartott 18 nap

Érintett terület

CONNECT

Teljes kimaradás tól től 4:15 PM ehhez 5:45 PM, Üzemképes tól től 5:45 PM ehhez 4:08 PM

USA régió

Teljes kimaradás tól től 4:15 PM ehhez 5:45 PM, Üzemképes tól től 5:45 PM ehhez 4:08 PM

Frissítések
  • Megoldott
    Megoldott
    This incident has been resolved.
  • Megfigyelés alatt
    Megfigyelés alatt

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Megoldott
    Megoldott

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Ellenőrzés alatt
    Ellenőrzés alatt

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.