Synergy SKY - Microsoft Whiteboard Initiation Issue – Dettagli dei guasti

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Microsoft Whiteboard Initiation Issue

Risolto
Performance ridotte
Avviato il 11 mesi faDurato circa un mese

Colpiti

CONNECT - Interoperability Service

Performance ridotte da 7:13 PM to 2:17 PM

Integration: Microsoft Teams

Performance ridotte da 7:13 PM to 2:17 PM

Aggiornamenti
  • Risolto
    UTC
    Risolto

    Microsoft has confirmed that there are no whiteboard facilities in the web client profile. 

    SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes.

  • Verifiche
    UTC
    Verifiche

    We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.