Synergy SKY - Zoom Layout Changes - Degraded Performance – Dettagli dei guasti

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Zoom Layout Changes - Degraded Performance

Risolto
Performance ridotte
Avviato il 11 mesi faDurato circa un mese

Colpiti

CONNECT - Interoperability Service

Performance ridotte da 9:08 PM to 1:27 PM, Operativo da 1:27 PM to 2:10 PM

Integration: Zoom

Performance ridotte da 9:08 PM to 1:27 PM, Operativo da 1:27 PM to 2:10 PM

Aggiornamenti
  • Risolto
    UTC
    Risolto
    This incident has been resolved.
  • Monitorando
    UTC
    Monitorando
    We implemented a fix and are currently monitoring the result.
  • Individuato
    UTC
    Individuato

    We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management.

    Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts.

    We will provide updates here as soon as more information is available.