Synergy SKY - Continuous layout switching on Primary display (Dual Screen) – Dettagli dei guasti

Integration: Microsoft Teams Con prestazioni ridotte

Continuous layout switching on Primary display (Dual Screen)

Monitorando
Performance ridotte
Avviato il 30 giorni fa

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Performance ridotte da 6:35 PM to 12:00 AM

Integration: Microsoft Teams

Performance ridotte da 6:35 PM to 12:00 AM

Aggiornamenti
  • Monitorando
    Monitorando
    We implemented a fix and are currently monitoring the result.
  • Individuato
    Individuato

    This issue has been confirmed to be specific to the Microsoft Teams Light Web client and has been reported to Microsoft.  As a mitigation, we are applying a service-side change to stabilize presentation behavior in dual-screen calls. For dual-screen calls, shared content should occupy the primary screen.

  • Verifiche
    Verifiche

    We are actively investigating the cause of the primary screen continuously rotating/changing layouts.

    This is currently only impacting Dual Screen calls, the workaround available is switching the calls on the video system to single screen.