Synergy SKY - US Region: Capacity Issues – Dettagli dei guasti

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US Region: Capacity Issues

Risolto
Grave disservizio
Avviato il 3 mesi faDurato 18 giorni

Colpiti

CONNECT

Grave disservizio da 4:15 PM to 5:45 PM, Operativo da 5:45 PM to 4:08 PM

Regione degli Stati Uniti

Grave disservizio da 4:15 PM to 5:45 PM, Operativo da 5:45 PM to 4:08 PM

Aggiornamenti
  • Risolto
    Risolto
    This incident has been resolved.
  • Monitorando
    Monitorando

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Risolto
    Risolto

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Verifiche
    Verifiche

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.