Synergy SKY - Service Advisory – Elevated Call Failures in the US Region – Dettagli dei guasti

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Service Advisory – Elevated Call Failures in the US Region

Risolto
Grave disservizio
Avviato il 14 giorni faDurato circa un'ora

Colpiti

CONNECT - Interoperability Service

Grave disservizio da 2:07 PM to 3:23 PM

Regione degli Stati Uniti

Grave disservizio da 2:07 PM to 3:23 PM

Aggiornamenti
  • Risolto
    UTC
    Risolto

    The issue has been identified and resolved with backbone communication between the services which was caused by the general maintenance that has occurred over the weekend.

    We are putting additional measures in place and hardening the backbone infrastructure in order to help prevent these incidents in the future.

  • Verifiche
    UTC
    Verifiche

    We are currently investigating an elevated number of failed call attempts affecting the US region.

    Our engineering team is actively working to determine the root cause and restore normal service as quickly as possible.

    We understand the impact this may have on your operations and appreciate your patience while we work to resolve the issue.

    We will provide another update as soon as additional information becomes available.