Duration: 29 days, 10 hours and 12 minutes

Affected Components: Integration: Microsoft 365, Integration: Google Workspace, Integration: Webex Workspaces

Jun 15, 15:24:48 GMT+0
原因判明済み - We are performing a routine scheduled maintenance starting on **June 20 at 8:00 AM UTC (4:00 AM EDT / 1:00 AM PDT).** We anticipate the maintenance to last approximately **12** hours, concluding around **8:00 PM UTC June 20 (4:00 PM EDT / 1:00 PM PDT).** **Times:** **June 20:** **PDT (UTC -7): 1:00 AM - 1:00 PM** **EDT (UTC-4): 4:00 AM - 4:00 PM** **UTC: 8:00 AM - 8:00 PM** This maintenance window will have minimal effects on operations..

Jun 20, 08:00:01 GMT+0
原因判明済み - メンテナンスは現在進行中です.

Jun 20, 16:23:00 GMT+0
完了 - Maintenance has completed successfully..

Duration: 3 hours and 18 minutes

Affected Components: Integration: Microsoft 365, Integration: Microsoft Teams, Integration: Google Meet, Government, 米国地域, アジア太平洋地域, カナダ地域, EU地域, Integration: Facetime, Integration: Zoom, Integration: Google Workspace, Integration: Webex Workspaces

Jun 17, 20:00:00 GMT+0
原因判明済み - We are performing a routine scheduled maintenance starting on **June 18 at 7:00 AM UTC (3:00 AM EDT / 12:00 AM PDT).** We anticipate the maintenance to last approximately **4** hours, concluding around **12:00 PM UTC June 18 (7:00 AM EDT / 4:00 AM PDT).** **Times:** **June 18** **PDT (UTC -7): 12:00 AM - 4:00 AM** **EDT (UTC-4): 3:00 AM - 7:00 AM** **UTC: 7:00 AM - 12:00 PM** This maintenance window will have minimal effects on operations..

Jun 18, 07:00:01 GMT+0
原因判明済み - メンテナンスは現在進行中です.

Jun 18, 10:18:10 GMT+0
完了 - Maintenance has completed successfully..

Duration: 4 hours and 29 minutes

Affected Components: Integration: Webex Workspaces

Jun 3, 13:48:51 GMT+0
調査中 - We are investigating how this Webex service notice (Reference: PUB0015885) is affecting our usage of the Webex API and the Workspace Integration. <https://status.webex.com/commercial/status?lang=en%5FUS> We will provide further updates as the situation develops..

Jun 3, 14:58:12 GMT+0
監視中 - We are currently monitoring the Webex service interruption. Note: This interruption may affect any calls involving Webex registered devices. .

Jun 3, 18:17:44 GMT+0
解決済み - This incident has been resolved..

Duration: 4 hours and 12 minutes

Affected Components: Integration: Google Meet

Jun 2, 17:04:58 GMT+0
調査中 - We are currently investigating this incident in which all Google Meet calls are experiencing connection difficulties at this time. Our team is actively engaged in restoring service. .

Jun 2, 17:42:51 GMT+0
原因判明済み - Our team has identified a solution and a fix is being implemented. We appreciate your patience and will provide a further update once available..

Jun 2, 19:04:37 GMT+0
監視中 - We implemented a fix and are currently monitoring the result..

Jun 2, 21:16:37 GMT+0
解決済み - This incident has been resolved..

Duration: 1 hour and 15 minutes

Affected Components: EU Region

May 28, 18:00:00 GMT+0
原因判明済み - We are performing a scheduled maintenance for our EU Registrar starting on **May 28 at 18:00 UTC (2:00 PM EDT / 11:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **May 28 UTC 20:00 (4:00 PM EDT / 1:00 PM PDT).** **Times:** **May 28** **PDT (UTC -7): 11:00 AM - 1:00 PM** **EDT (UTC-4): 2:00 PM - 4:00 PM** **UTC: 18:00 - 20:00** This maintenance window will have minimal effects on operations..

May 28, 18:00:01 GMT+0
原因判明済み - メンテナンスは現在進行中です.

May 28, 19:15:16 GMT+0
完了 - Maintenance has completed successfully..

Duration: 2 hours

Affected Components: Integration: Microsoft Teams, Government, 米国地域, Integration: Google Meet, アジア太平洋地域, EU地域, カナダ地域, Integration: Facetime, Integration: Zoom

May 28, 10:00:01 GMT+0
原因判明済み - メンテナンスは現在進行中です.

May 28, 10:00:00 GMT+0
原因判明済み - We are performing a scheduled maintenance for CONNECT starting on **May 28 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **12:00 UTC May 28 (8:00 AM EDT / 5:00 PDT).** **Times:** **May 28** **PDT (UTC -7): 3:00 AM - 5:00 AM** **EDT (UTC-4): 6:00 AM - 8:00 AM** **UTC: 10:00 - 12:00** This maintenance window will have minimal effects on operations..

May 28, 12:00:00 GMT+0
完了 - メンテナンスは正常に完了しました.

Duration: 17 hours and 53 minutes

Affected Components: Integration: Microsoft 365, Integration: Google Workspace, Integration: Webex Workspaces

May 27, 10:00:00 GMT+0
原因判明済み - We are performing a scheduled maintenance for our CONNECT - Device and Calendar Service starting on **May 27 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT).** We anticipate the maintenance to last approximately **1** hour, concluding around **11:00 UTC May 27 (7:00 AM EST / 4:00 AM PST).** **Times:** **May 27** **PDT (UTC -7): 3:00 AM - 4:00 AM** **EDT (UTC-4): 6:00 AM - 7:00 AM** **UTC: 10:00 - 11:00** This maintenance window will have minimal effects on operations..

May 26, 16:06:47 GMT+0
完了 - Maintenance has been cancelled. .

Duration: 2 hours

Affected Components: EU地域, Integration: Microsoft Teams, Government, 米国地域, カナダ地域, Integration: Google Meet, アジア太平洋地域, Integration: Facetime, Integration: Zoom

May 15, 09:00:00 GMT+0
原因判明済み - _UPDATE_ we are pushing this maintenance back one week, to May 15\. We are performing a scheduled maintenance starting on **May 15 at 9:00 UTC (5:00 AM EDT / 2:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **11:00 UTC May 15 (7:00 AM EDT / 4:00 AM PDT).** **Times:** **May 15** **PDT (UTC -7): 2:00 AM - 4:00 AM** **EDT (UTC-4): 5:00 AM - 7:00 AM** **UTC: 9:00 - 11:00** During the scheduled maintenance window, the following impact is expected: * **Active/Established Calls** \- current active calls will not be affected and will continue uninterrupted throughout the window * **New Calls** \- Little to no impact is expected for new calls being placed during the window * **CDR Data** \- Call Detail Record (CDR) data generated by the Registrar during the window may be affected.

May 15, 09:00:01 GMT+0
原因判明済み - メンテナンスは現在進行中です.

May 15, 11:00:00 GMT+0
完了 - メンテナンスは正常に完了しました.

Duration: 18 days, 21 hours and 31 minutes

Affected Components: EU地域, Integration: Microsoft Teams, Government, 米国地域, カナダ地域, Integration: Google Meet, アジア太平洋地域, Integration: Facetime, Integration: Zoom

May 9, 10:00:00 GMT+0
原因判明済み - We are performing a routine scheduled maintenance starting on **May 9 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT).** We anticipate the maintenance to last approximately **8** hours, concluding around **18:00 UTC May 9 (2:00 PM EDT / 11:00 AM PDT).** **Times:** **May 9** **PDT (UTC -7): 3:00 AM - 11:00 AM** **EDT (UTC-4): 6:00 AM - 2:00 PM** **UTC: 10:00 - 18:00** This maintenance window will have minimal effects on operations..

May 9, 10:00:01 GMT+0
原因判明済み - メンテナンスは現在進行中です.

May 9, 17:33:30 GMT+0
完了 - Maintenance has completed successfully..

Duration: 21 hours and 39 minutes

Affected Components: Integration: Microsoft Teams

May 8, 15:15:41 GMT+0
解決済み - This incident has been resolved..

May 7, 17:36:14 GMT+0
調査中 - We are currently investigating an issue where some customers may experience challenges with the Lobby Auto Admit feature for Microsoft Teams meetings resulting in some Endpoints remaining in the meeting lobby..

Duration: 5 hours and 7 minutes

Affected Components: Integration: Microsoft Teams, Government, 米国地域, EU地域, カナダ地域, Integration: Google Meet, アジア太平洋地域, Integration: Facetime, Integration: Zoom

May 1, 09:00:00 GMT+0
原因判明済み - We are performing a scheduled maintenance starting on **May 1 at 9:00 UTC (5:00 AM EDT / 2:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **11:00 UTC May 1 (7:00 AM EDT / 4:00 AM PDT).** **Times:** **May 1** **PDT (UTC -7): 2:00 AM - 4:00 AM** **EDT (UTC-4): 5:00 AM - 7:00 AM** **UTC: 9:00 - 11:00** This maintenance window will have minimal effects on operations..

May 1, 14:06:57 GMT+0
完了 - Maintenance has completed successfully..

Duration: 20 hours and 55 minutes

Affected Components: US Region

Apr 8, 17:37:21 GMT+0
監視中 - We identified a potential service issue that may have temporarily affected device registration for some customers. Our team identified behavior related to registrar connectivity that may have caused certain devices to experience registration issues. The issue appears to be contained at this time, and we are actively monitoring the environment to ensure continued stability. While we believe service has stabilized, we are continuing our review to confirm the full scope of impact and validate that all affected services are operating normally. To our knowledge this has effected Poly devices. If you continue to experience any registration-related issues, please contact Support for assistance..

Apr 9, 14:32:02 GMT+0
解決済み - This incident has been resolved..

Duration: 1 day

Affected Components: Integration: Microsoft Teams, Government, 米国地域, EU地域, カナダ地域, Integration: Google Meet, アジア太平洋地域, Integration: Facetime, Integration: Zoom

Mar 15, 05:00:00 GMT+0
完了 - Maintenance has completed successfully..

Mar 14, 05:00:00 GMT+0
原因判明済み - We are performing a routine scheduled maintenance starting on **Saturday March 14 at 5:00 AM UTC (1:00 AM EST / 10:00 PM PST, Friday March 13).** We anticipate the maintenance to last approximately **24** hours, concluding around **5:00 AM UTC** **Sunday March 15 (1:00 AM EST / 10:00 PM PST, Saturday March 14).** **Times:** **Friday, March 13** **PST (UTC -7): 10:00 PM - 10:00 PM (March 14)** **Saturday, March 14** **EST (UTC-4): 1:00 AM - 1:00 AM (March 15)** **UTC: 5:00 AM - 5:00 AM (March 15)** This maintenance window will have minimal effects on operations..

Affected Components: ライセンスAPI

Feb 16, 14:00:00 GMT+0
完了 - As part of ongoing improvements to our support operations, we have updated our internal support ticketing system. **No change to ticket intake:** Please continue to use [**support@synergysky.com**](mailto:support@synergysky.com) as the primary entry point for all support requests. Our support processes and procedures remain unchanged. **Ticket number changes during transition:** If you reference an existing support case that is not yet present in the updated system, it may be assigned a new ticket number. Please note that no ticket information has been lost and progress has not been impacted. We are maintaining full continuity as cases are carried forward. If you have any questions, contact us at [**support@synergysky.com**](mailto:support@synergysky.com)..

Duration: 1 day, 13 hours and 45 minutes

Affected Components: Integration: Microsoft Teams, Government, 米国地域, EU地域, カナダ地域, Integration: Google Meet, アジア太平洋地域, Integration: Facetime, Integration: Zoom

Feb 28, 00:00:00 GMT+0
原因判明済み - We are performing a routine scheduled maintenance starting on **Saturday, February 28, 2026 at 12:00 AM UTC (7:00 PM EST / 4:00 PM PST Friday, February 27).** We anticipate the maintenance to last approximately **30** hours, concluding around **6:00 AM UTC Sunday, March 1 (1:00 AM EST / 10:00 PM PST Saturday, February 28).** **Times:** **Friday, February 27** **PST (UTC -8): 4:00 PM - 10:00 PM (February 28)** **EST (UTC-5): 7:00 PM - 1:00 AM (March 1)** **UTC: 12:00 AM (February 28) - 6:00 AM UTC (March 1)** This maintenance window will have minimal effects on operations..

Feb 14, 00:00:00 GMT+0
完了 - Maintenance has completed successfully..

Duration: 17 days, 23 hours and 53 minutes

Affected Components: 米国地域

Feb 9, 16:15:00 GMT+0
調査中 - We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution..

Feb 10, 19:00:00 GMT+0
監視中 - We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally. We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident..

Feb 10, 17:45:00 GMT+0
解決済み - We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals. This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes..

Feb 27, 16:08:00 GMT+0
解決済み - This incident has been resolved..

Duration: 4 days, 1 hour and 10 minutes

Affected Components: Integration: Microsoft Teams

Feb 2, 19:09:55 GMT+0
解決済み - The issue impacting the Lobby Auto Admit feature for Microsoft Teams meetings has now been **resolved**. To ensure the fix is fully applied, customers must **upgrade the Synergy SKY SUITE to version 40.26.10987** **or later**..

Jan 29, 17:59:29 GMT+0
調査中 - We are currently investigating an issue where some customers may experience challenges with the Lobby Auto Admit feature for Microsoft Teams meetings resulting in some Endpoints remaining in the meeting lobby. The current workaround is to manually admit these endpoints into the meetings via a Microsoft Teams client. Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available..

Duration: 2 hours and 10 minutes

Jan 28, 17:10:00 GMT+0
監視中 - We implemented a fix and are currently monitoring the result..

Jan 28, 19:09:34 GMT+0
解決済み - This incident has been resolved..

Jan 28, 16:50:00 GMT+0
調査中 - We have identified that one of our US primary nodes has gone offline. This node supports some US based endpoint registrations and routing services. We are actively working with our hosting provider to restore service as quickly as possible. Further updates will be posted as more information becomes available..

Duration: 5 hours and 23 minutes

Affected Components: Integration: Microsoft Teams, Government, , 米国地域, EU地域, カナダ地域, Integration: Google Meet, アジア太平洋地域, Integration: Facetime, Integration: Zoom, CONNECT - Interoperability Service →

Jan 24, 00:00:00 GMT+0
原因判明済み - We are performing a routine scheduled maintenance and implementation of security updates starting on **Saturday, January 24, 2026 at 12:00 AM UTC (7:00 PM EST / 4:00 PM PST Friday, January 23).** We anticipate the maintenance to last approximately **30** hours, concluding around **6:00 AM UTC Sunday, January 25 (1:00 AM EST / 10:00 PM PST January 24).** **Times:** **Friday, January 23, 2026** **PST (UTC -8): 4:00 PM - 10:00 PM (January 24)** **EST (UTC-5): 7:00 PM - 1:00 AM (January 25)** **UTC: 12:00 AM (January 24) - 6:00 AM UTC (January 25)** This maintenance window will have minimal effects on operations..

Jan 24, 14:22:36 GMT+0
原因判明済み - Maintenance is now in progress..

Jan 24, 19:45:55 GMT+0
完了 - Maintenance has completed successfully..

Duration: 2 days and 58 minutes

Affected Components: Integration: Microsoft Teams

Dec 17, 17:14:32 GMT+0
監視中 - We have implemented a mitigation and are monitoring the results. Synergy SKY and its trusted partners are actively looking to return the experience back to the original TRUEVIEW profile. We will provide an additional update once we confirm sustained stability..

Dec 16, 18:35:00 GMT+0
調査中 - We are actively investigating the cause of the primary screen continuously rotating/changing layouts. This is currently only impacting Dual Screen calls, the workaround available is switching the calls on the video system to single screen..

Dec 17, 15:22:15 GMT+0
原因判明済み - We have confirmed this behavior is specific to the Microsoft Teams _Light Web_ client and have reported the issue to Microsoft. As a mitigation, we are applying a service-side change to stabilize dual-screen presentation behavior. In dual-screen calls, shared content is expected to remain on the primary display. The mitigated behavior resembles a “mirrored screen” experience. However, the system is still rendering two distinct compositions (e.g., separate gallery views alongside shared content). Workstreams are in progress to restore the Microsoft Teams dual-screen experience to its previous behavior. If you require a more consistent experience during this period, Synergy SKY can provide an alternative configuration that improves layout stability. Please contact [**support@synergysky.com**](mailto:support@synergysky.com) for details and system requirements..

Mar 18, 19:18:38 GMT+0
監視中 - We implemented a fix and are currently monitoring the result..

Mar 18, 19:33:18 GMT+0
解決済み - The incident has been determined to be a problem within the Microsoft Client, we are currently working with Microsoft to address their issue. For more details see <https://support.synergysky.com/hc/en-us/articles/26212580434204-Known-Behavior>.

Duration: 8 hours and 20 minutes

Affected Components: Government, Integration: Microsoft Teams, , 米国地域, EU地域, カナダ地域, Integration: Google Meet, Integration: Facetime, Integration: Zoom, アジア太平洋地域, CONNECT - Interoperability Service →

Dec 2, 02:20:00 GMT+0
調査中 - Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC. Internal licensing failure has been identified as the primary cause of the service disruption..

Dec 2, 10:40:00 GMT+0
解決済み - Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC. Internal licensing failure has been identified as the primary cause of the service disruption. This incident has been resolved. Investigation is still underway..

Duration: 35 minutes

Affected Components: Government, Integration: Microsoft Teams, , 米国地域, EU地域, カナダ地域, Integration: Google Meet, Integration: Facetime, Integration: Zoom, アジア太平洋地域, CONNECT - Interoperability Service →

Nov 16, 05:00:00 GMT+0
原因判明済み - We are planning for a scheduled maintenance during that time. Starting on November 16, 2025 12:00 AM EST to November 16, 2025 11:59 PM EST. This will have minimal effects on operations..

Nov 16, 04:53:40 GMT+0
原因判明済み - Maintenance is now in progress..

Nov 16, 05:28:52 GMT+0
完了 - Maintenance has completed successfully..

Duration: 1 day, 7 hours and 45 minutes

Affected Components: Government, カナダ地域, EU地域, Integration: Microsoft Teams, Integration: Google Meet, 米国地域, , Integration: Facetime, Integration: Zoom, アジア太平洋地域, CONNECT - Interoperability Service →

Oct 25, 03:59:00 GMT+0
原因判明済み - We are planning for a scheduled maintenance during that time. Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST This will have minimal effects on operations. .

Oct 26, 11:44:07 GMT+0
完了 - Maintenance has completed successfully..

Duration: 5 days, 19 hours and 50 minutes

Affected Components: Integration: Microsoft Teams

Oct 23, 18:02:29 GMT+0
原因判明済み - When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident..

Oct 29, 13:52:45 GMT+0
解決済み - This incident has been resolved..

Duration: 20 days, 3 hours and 44 minutes

Affected Components: Government, Integration: Microsoft Teams

Oct 3, 14:14:13 GMT+0
調査中 - We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available..

Oct 3, 17:01:36 GMT+0
原因判明済み - We are continuing to work on a fix for this incident..

Oct 5, 20:46:52 GMT+0
監視中 - Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings. On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility. For assistance, contact [support@synergysky.com](mailto:suport@synergysky.com).

Oct 23, 17:58:08 GMT+0
解決済み - This incident has been resolved..

Duration: 42 minutes

Affected Components: Integration: Google Meet, 米国地域, Integration: Facetime, カナダ地域, アジア太平洋地域, Integration: Zoom, EU地域, Integration: Microsoft Teams

Sep 6, 12:43:40 GMT+0
原因判明済み - Maintenance is now in progress..

Sep 6, 13:26:05 GMT+0
完了 - Maintenance has completed successfully..

Sep 6, 14:00:00 GMT+0
原因判明済み - We are planning for a scheduled maintenance during that time..

Duration: 5 days, 17 hours and 2 minutes

Affected Components: Integration: Zoom

Oct 3, 14:10:04 GMT+0
解決済み - This incident has been resolved..

Aug 27, 21:08:33 GMT+0
原因判明済み - We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management. Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts. We will provide updates here as soon as more information is available..

Sep 6, 13:27:06 GMT+0
監視中 - We implemented a fix and are currently monitoring the result..

Duration: 12 days, 22 hours and 46 minutes

Affected Components: Government

Oct 3, 14:11:56 GMT+0
解決済み - This incident has been resolved..

Aug 20, 15:26:20 GMT+0
調査中 - We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system. Call receives "To join, sign in or use Teams on the web" screen and stays stuck. This is currently affecting our Government customers Some users may be affected..

Duration: 13 days, 19 hours and 4 minutes

Affected Components: Integration: Microsoft Teams

Oct 3, 14:17:30 GMT+0
解決済み - Microsoft has confirmed that there are no whiteboard facilities in the web client profile. SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes..

Aug 19, 19:13:07 GMT+0
調査中 - We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers. Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available. .

Duration: 1 minute

Affected Components: 米国地域, EU地域

Aug 19, 18:05:00 GMT+0
原因判明済み - We are planning for a scheduled maintenance during that time with regards to the Captcha resolution functionality failing on Teams calls. During this time, active calls will not be affected. Captcha may require a redial. Updates will be provided as necessary. .

Aug 19, 18:05:01 GMT+0
完了 - メンテナンスは現在進行中です.

Duration: 1 day, 18 hours and 26 minutes

Affected Components: 米国地域, EU地域

Aug 19, 16:42:32 GMT+0
原因判明済み - We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected. .

Aug 18, 20:58:25 GMT+0
調査中 - We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system. Call receives "To join, sign in or use Teams on the web" screen and stays stuck. Some users may be affected. .

Aug 19, 18:59:20 GMT+0
監視中 - We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support. On-Prem customers may still experience challenges. We are continuing to investigate this issue. Summary of Update: * A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process * The update restores normal call functionality for Captcha activated Microsoft Teams call * No customer action is required.

Aug 20, 15:24:23 GMT+0
解決済み - This incident has been resolved..

Duration: 30 minutes

Affected Components: US Region, , 米国地域, CONNECT - SIP Registrar Service →

Aug 7, 20:45:23 GMT+0
解決済み - This incident has been resolved..

Aug 7, 20:35:18 GMT+0
監視中 - We implemented a fix and are currently monitoring the result..

Aug 7, 20:15:43 GMT+0
調査中 - **Incident Summary:** We are currently experiencing an outage affecting the **Registrar service** in the **Americas region**. At this time, no new calls are being handled for endpoints registered to the affected Registrar. Calls in the US are having difficulty establishing calls, it will be rerouted to nodes in Europe. **Impact:** * All new call attempts through the Americas Registrar will fail. * Existing active calls are **not impacted** and will continue until ended. **Scope:** * Americas-based Registrar * Affects SIP endpoints registered in this region **Current Status:** Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible. Updates will be provided as more information becomes available..

Duration: 32 minutes

Affected Components: Integration: Google Meet, 米国地域, , Integration: Facetime, カナダ地域, アジア太平洋地域, Integration: Zoom, EU地域, Integration: Microsoft Teams, CONNECT - Interoperability Service →

Jul 30, 12:55:36 GMT+0
原因判明済み - Maintenance is now in progress..

Jul 30, 13:00:00 GMT+0
原因判明済み - A hotfix is being rolled out, any ongoing calls will not be affected but new calls may take multiple attempts to connect..

Jul 30, 13:27:19 GMT+0
完了 - Maintenance has completed successfully..

Duration: 20 hours and 29 minutes

Affected Components: Integration: Google Meet

Jul 30, 13:27:59 GMT+0
解決済み - This incident has been resolved..

Jul 29, 16:58:39 GMT+0
原因判明済み - We are observing inconsistent behavior when changing layouts in a Google Meet. We are working on a fix for this incident..

Duration: 45 minutes

Affected Components: Integration: Google Meet, 米国地域, , Integration: Facetime, カナダ地域, アジア太平洋地域, Integration: Zoom, EU地域, Integration: Microsoft Teams, CONNECT - Interoperability Service →

Jul 16, 00:44:55 GMT+0
完了 - Maintenance has completed successfully..

Jul 16, 00:00:00 GMT+0
原因判明済み - **CONNECT Upgrade Maintenance Window Notification** Please be advised that Synergy SKY will perform a scheduled maintenance window for the CONNECT service as follows: * **Start:** July 16 00:00 UTC * **End:** July 16 03:00 UTC **Summary of Improvements:** This hotfix release addresses system stability and performance enhancements, aiming to optimize meeting connection reliability. **Service Impact:** * No impact is expected for ongoing meetings during the upgrade window. * Newly initiated meetings may experience longer connection rates while the system is restarting. We appreciate your understanding and recommend scheduling critical new meetings outside this window where possible. Updates will be posted on our Service Status page. For assistance, contact: [support@synergysky.com](mailto:support@synergysky.com).

Jul 16, 00:10:00 GMT+0
原因判明済み - Maintenance is now in progress..

Duration: 2 days, 4 hours and 16 minutes

Affected Components: Integration: Zoom

Jul 10, 19:43:35 GMT+0
解決済み - This incident has been resolved..

Jul 8, 15:27:32 GMT+0
調査中 - We are investigating reports of unexpected On-Screen Display menus appearing during Zoom calls. This issue may disrupt the user experience during active meetings. We are working to determine the cause and will provide updates as soon as possible..

Jul 9, 16:58:53 GMT+0
監視中 - We implemented a fix and are currently monitoring the result..

Duration: 2 days, 4 hours and 17 minutes

Affected Components: Integration: Zoom

Jul 9, 16:59:05 GMT+0
監視中 - We implemented a fix and are currently monitoring the result..

Jul 8, 15:27:11 GMT+0
調査中 - We are currently investigating an issue where video conferencing endpoints are unable to share content into Zoom meetings. Our team is actively working to identify the root cause and will provide updates as we learn more..

Jul 10, 19:43:51 GMT+0
解決済み - This incident has been resolved..

Duration: 6 days, 1 hour and 22 minutes

Affected Components: Integration: Google Meet

Jul 2, 13:30:00 GMT+0
原因判明済み - Google has released a new _Dynamic_ layout in Google Meet, which is now enabled by default. This change disrupts the expected dual-screen presentation behavior on video endpoints connected via Synergy SKY Connect. A resolution addressing this issue has been developed and scheduled for weekend deployment. There is no impact on ongoing calls beyond the display inconsistency during presentations..

Jul 2, 13:45:00 GMT+0
監視中 - We implemented a fix and are currently monitoring the result..

Jul 8, 14:51:38 GMT+0
解決済み - This incident has been resolved..

Duration: 7 hours

Affected Components: ライセンスAPI

Jul 1, 15:00:00 GMT+0
完了 - メンテナンスは正常に完了しました.

Jul 1, 08:00:01 GMT+0
原因判明済み - メンテナンスは現在進行中です.

Jul 1, 08:00:00 GMT+0
原因判明済み - パフォーマンスと信頼性への継続的な取り組みの一環として、Synergy SKYは**2025年7月1日**より、ライセンスインフラストラクチャを拡張し、グローバルサービスエリア全体で地域ライセンスサービスを提供します。 この機能強化により、地域効率が向上し、ライセンス検証トラフィックが展開地域内で維持され、レイテンシが削減され、分散環境全体でライセンス検証が迅速化されます。 **必要な対応:** ファイアウォールポリシーが、Synergy SKY Cloudの最新のIPアドレスリストを反映していることを確認してください。リストは以下のURLから入手できます。 [Synergy SKY Cloud IPリスト](https://download.joingw.com/network/synergysky%5Fcloud%5Fiplist.txt) これらのIPアドレスへのアクセスを許可しないと、ライセンス検証サービスが中断される可能性があります。.

Duration: 5 days, 6 hours and 9 minutes

Affected Components: Integration: Zoom, Integration: Google Meet, Integration: Facetime

May 8, 18:06:34 GMT+0
原因判明済み - 現在、修正プログラムが展開中であるため、進行中の通話には影響がないはずです。.

May 12, 20:08:41 GMT+0
解決済み - この問題は解決されました。.

May 8, 18:33:32 GMT+0
監視中 - アップグレードは完了しました。今後も引き続き、問題の発生を監視していきます。.

May 7, 14:00:00 GMT+0
調査中 - 現在、アクティブな会議中に複数の SIP ビデオ システムが予期せず切断されるという報告された問題を調査中です。 Synergy SKYは、通話記録とレジストラのアクティビティを調査し、根本原因を特定しています。詳細が判明次第、最新情報をお知らせいたします。 すべての通話の再接続は成功したと報告されています。.

Affected Components: アジア太平洋地域, Integration: Zoom, Integration: Google Meet, 米国地域, Integration: Facetime, EU地域, カナダ地域, Integration: Microsoft Teams

Apr 17, 04:00:00 GMT+0
完了 - Synergy SKYエンドユーザーライセンス契約（EULA）の更新が2025年4月17日に発効し、CONNECT GOのご利用に対応するため、第11条に改訂内容が追加されました。契約の更新版は、 <https://support.synergysky.com/hc/en-us/articles/16899742351004-End-User-License-Agreement-and-Data-Statistics>でご覧いただけます。.

Duration: 6 days, 21 hours and 53 minutes

Affected Components: Integration: Microsoft Teams

Apr 16, 13:09:00 GMT+0
調査中 - Synergy SKYは、デュアルスクリーンエンドポイントでセカンダリスクリーンにMicrosoft PowerPoint Liveプレゼンテーションの共有が受信できないという報告を受け、調査中です。Synergy SKYは解決策を模索しており、詳細が判明次第、最新情報をお知らせいたします。.

Apr 23, 11:02:00 GMT+0
解決済み - 問題は解決されました。.

Duration: 8 days, 16 hours and 41 minutes

Affected Components: Integration: Microsoft Teams

Apr 15, 19:29:00 GMT+0
調査中 - 現在、Microsoft Teams 通話中に、一部の参加者に共有プレゼンテーションではなく白い画面または空白の画面が表示される断続的な問題を調査中です。 **_現在の回避策:_**通話に再接続すると、通常は問題が解決します。 Synergy SKY は積極的に解決策に取り組んでおり、詳細情報が入手でき次第、更新情報を共有します。.

May 25, 12:10:00 GMT+0
解決済み - This incident has been resolved..

Duration: 8 days, 20 hours and 50 minutes

Affected Components: Integration: Google Meet

Apr 15, 07:10:00 GMT+0
調査中 - Google Meet の相互運用性に影響する問題について現在調査中です。デュアルスクリーンの参加者は、遠端のプレゼンテーション共有を視聴できない場合があります。 Synergy SKY はこの問題に積極的に取り組んでおり、情報が入り次第、さらに情報を提供する予定です。.

Apr 24, 04:00:00 GMT+0
解決済み - この問題は解決されました.

Duration: 9 days, 1 hour and 30 minutes

Affected Components: Integration: Microsoft Teams

Apr 1, 21:00:00 GMT+0
調査中 - 現在、Microsoft Teams 会議における SIP エンドポイントからのコンテンツ共有に断続的に影響する問題について調査中です。場合によっては、参加者がプレゼンテーションを実行できない、またはコンテンツ共有中に途切れやフリーズが発生することがあります。チームは現在、根本原因の特定と潜在的な回避策の検討に取り組んでいます。.

Apr 10, 22:30:00 GMT+0
解決済み - 修正プログラムは 4 月 10 日に公開されており、この修正プログラムによって問題が解決されたかどうかを確認するために状況を監視を続けています。.

Affected Components: Integration: Zoom, Integration: Google Meet, 米国地域, アジア太平洋地域, Integration: Facetime, EU地域, カナダ地域, Integration: Microsoft Teams

Mar 22, 00:00:00 GMT+0
完了 - サービス更新通知 – Synergy SKY Connect メンテナンス期間 Synergy SKY Connect の今後のサービス更新期間を以下の期間に予定しています。 **2025年3月22日 01:00 UTC – 2025年3月23日 23:00 UTC** この期間中、パフォーマンスと信頼性の向上に必要なアップデートを実施するため、サービスに断続的な影響が生じる可能性があります。中断を最小限に抑えるよう努めておりますが、接続や通話のプロビジョニングに一時的な問題が発生する可能性があります。プラットフォームの強化に努めておりますので、ご理解とご協力を賜りますようお願い申し上げます。また、以下のIPアドレスは廃止されます。ネットワーク/ファイアウォールルールを最新の状態に保ってください。 廃止されたIPアドレス: 20.56.27.178 廃止されたIPアドレス: 20.83.178.239 Connectサービスで使用されるIPアドレスのリストは、こちらで確認できます: [IPリスト](https://download.joingw.com/network/synergysky%5Fcloud%5Fiplist.txt).