Synergy SKY Status - Incidentgeschiedenis

Maintenance Window - June 20

Sat, 20 Jun 2026 08:00:00 +0000

Type: Maintenance

Duration: 29 days, 10 hours and 12 minutes

Affected Components: , ,

Jun 15, 15:24:48 GMT+0
Geïdentificeerd - We are performing a routine scheduled maintenance starting on **June 20 at 8:00 AM UTC (4:00 AM EDT / 1:00 AM PDT).** We anticipate the maintenance to last approximately **12** hours, concluding around **8:00 PM UTC June 20 (4:00 PM EDT / 1:00 PM PDT).** **Times:** **June 20:** **PDT (UTC -7): 1:00 AM - 1:00 PM** **EDT (UTC-4): 4:00 AM - 4:00 PM** **UTC: 8:00 AM - 8:00 PM** This maintenance window will have minimal effects on operations..

Jun 20, 08:00:01 GMT+0
Geïdentificeerd - Er wordt nu onderhoud gepleegd.

Jun 20, 16:23:00 GMT+0
Voltooid - Maintenance has completed successfully..

Maintenance Window - June 18

Thu, 18 Jun 2026 07:00:00 +0000

Type: Maintenance

Duration: 3 hours and 18 minutes

Affected Components: , , , , , , , , , , ,

Jun 17, 20:00:00 GMT+0
Geïdentificeerd - We are performing a routine scheduled maintenance starting on **June 18 at 7:00 AM UTC (3:00 AM EDT / 12:00 AM PDT).** We anticipate the maintenance to last approximately **4** hours, concluding around **12:00 PM UTC June 18 (7:00 AM EDT / 4:00 AM PDT).** **Times:** **June 18** **PDT (UTC -7): 12:00 AM - 4:00 AM** **EDT (UTC-4): 3:00 AM - 7:00 AM** **UTC: 7:00 AM - 12:00 PM** This maintenance window will have minimal effects on operations..

Jun 18, 07:00:01 GMT+0
Geïdentificeerd - Er wordt nu onderhoud gepleegd.

Jun 18, 10:18:10 GMT+0
Voltooid - Maintenance has completed successfully..

Webex Service Disruption

Wed, 3 Jun 2026 13:48:51 +0000

Type: Incident

Duration: 4 hours and 29 minutes

Affected Components:

Jun 3, 13:48:51 GMT+0
Onderzoeken - We are investigating how this Webex service notice (Reference: PUB0015885) is affecting our usage of the Webex API and the Workspace Integration. We will provide further updates as the situation develops..

Jun 3, 14:58:12 GMT+0
Monitoring - We are currently monitoring the Webex service interruption. Note: This interruption may affect any calls involving Webex registered devices. .

Jun 3, 18:17:44 GMT+0
Opgelost - This incident has been resolved..

Google Meet: Connection Difficulties

Tue, 2 Jun 2026 17:04:58 +0000

Type: Incident

Duration: 4 hours and 12 minutes

Affected Components:

Jun 2, 17:04:58 GMT+0
Onderzoeken - We are currently investigating this incident in which all Google Meet calls are experiencing connection difficulties at this time. Our team is actively engaged in restoring service. .

Jun 2, 17:42:51 GMT+0
Geïdentificeerd - Our team has identified a solution and a fix is being implemented. We appreciate your patience and will provide a further update once available..

Jun 2, 19:04:37 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 2, 21:16:37 GMT+0
Opgelost - This incident has been resolved..

EU Registrar Maintenance Window - May 28

Thu, 28 May 2026 18:00:00 +0000

Type: Maintenance

Duration: 1 hour and 15 minutes

Affected Components:

May 28, 18:00:00 GMT+0
Geïdentificeerd - We are performing a scheduled maintenance for our EU Registrar starting on **May 28 at 18:00 UTC (2:00 PM EDT / 11:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **May 28 UTC 20:00 (4:00 PM EDT / 1:00 PM PDT).** **Times:** **May 28** **PDT (UTC -7): 11:00 AM - 1:00 PM** **EDT (UTC-4): 2:00 PM - 4:00 PM** **UTC: 18:00 - 20:00** This maintenance window will have minimal effects on operations..

May 28, 18:00:01 GMT+0
Geïdentificeerd - Er wordt nu onderhoud gepleegd.

May 28, 19:15:16 GMT+0
Voltooid - Maintenance has completed successfully..

CONNECT Maintenance Window - May 28

Thu, 28 May 2026 10:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , ,

May 28, 10:00:01 GMT+0
Geïdentificeerd - Er wordt nu onderhoud gepleegd.

May 28, 10:00:00 GMT+0
Geïdentificeerd - We are performing a scheduled maintenance for CONNECT starting on **May 28 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **12:00 UTC May 28 (8:00 AM EDT / 5:00 PDT).** **Times:** **May 28** **PDT (UTC -7): 3:00 AM - 5:00 AM** **EDT (UTC-4): 6:00 AM - 8:00 AM** **UTC: 10:00 - 12:00** This maintenance window will have minimal effects on operations..

May 28, 12:00:00 GMT+0
Voltooid - Onderhoud is succesvol afgerond.

Maintenance Window - May 27

Wed, 27 May 2026 10:00:00 +0000

Type: Maintenance

Duration: 17 hours and 53 minutes

Affected Components: , ,

May 27, 10:00:00 GMT+0
Geïdentificeerd - We are performing a scheduled maintenance for our CONNECT - Device and Calendar Service starting on **May 27 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT).** We anticipate the maintenance to last approximately **1** hour, concluding around **11:00 UTC May 27 (7:00 AM EST / 4:00 AM PST).** **Times:** **May 27** **PDT (UTC -7): 3:00 AM - 4:00 AM** **EDT (UTC-4): 6:00 AM - 7:00 AM** **UTC: 10:00 - 11:00** This maintenance window will have minimal effects on operations..

May 26, 16:06:47 GMT+0
Voltooid - Maintenance has been cancelled. .

Maintenance Window - May 15, 2026

Fri, 15 May 2026 09:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , ,

May 15, 09:00:00 GMT+0
Geïdentificeerd - _UPDATE_ we are pushing this maintenance back one week, to May 15\. We are performing a scheduled maintenance starting on **May 15 at 9:00 UTC (5:00 AM EDT / 2:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **11:00 UTC May 15 (7:00 AM EDT / 4:00 AM PDT).** **Times:** **May 15** **PDT (UTC -7): 2:00 AM - 4:00 AM** **EDT (UTC-4): 5:00 AM - 7:00 AM** **UTC: 9:00 - 11:00** During the scheduled maintenance window, the following impact is expected: * **Active/Established Calls** \- current active calls will not be affected and will continue uninterrupted throughout the window * **New Calls** \- Little to no impact is expected for new calls being placed during the window * **CDR Data** \- Call Detail Record (CDR) data generated by the Registrar during the window may be affected.

May 15, 09:00:01 GMT+0
Geïdentificeerd - Er wordt nu onderhoud gepleegd.

May 15, 11:00:00 GMT+0
Voltooid - Onderhoud is succesvol afgerond.

Maintenance Window - May 9, 2026

Sat, 9 May 2026 10:00:00 +0000

Type: Maintenance

Duration: 18 days, 21 hours and 31 minutes

Affected Components: , , , , , , , ,

May 9, 10:00:00 GMT+0
Geïdentificeerd - We are performing a routine scheduled maintenance starting on **May 9 at 10:00 UTC (6:00 AM EDT / 3:00 AM PDT).** We anticipate the maintenance to last approximately **8** hours, concluding around **18:00 UTC May 9 (2:00 PM EDT / 11:00 AM PDT).** **Times:** **May 9** **PDT (UTC -7): 3:00 AM - 11:00 AM** **EDT (UTC-4): 6:00 AM - 2:00 PM** **UTC: 10:00 - 18:00** This maintenance window will have minimal effects on operations..

May 9, 10:00:01 GMT+0
Geïdentificeerd - Er wordt nu onderhoud gepleegd.

May 9, 17:33:30 GMT+0
Voltooid - Maintenance has completed successfully..

Lobby Auto Admit

Thu, 7 May 2026 17:36:14 +0000

Type: Incident

Duration: 21 hours and 39 minutes

Affected Components:

May 8, 15:15:41 GMT+0
Opgelost - This incident has been resolved..

May 7, 17:36:14 GMT+0
Onderzoeken - We are currently investigating an issue where some customers may experience challenges with the Lobby Auto Admit feature for Microsoft Teams meetings resulting in some Endpoints remaining in the meeting lobby..

Maintenance Window - May 1, 2026

Fri, 1 May 2026 09:00:00 +0000

Type: Maintenance

Duration: 5 hours and 7 minutes

Affected Components: , , , , , , , ,

May 1, 09:00:00 GMT+0
Geïdentificeerd - We are performing a scheduled maintenance starting on **May 1 at 9:00 UTC (5:00 AM EDT / 2:00 AM PDT).** We anticipate the maintenance to last approximately **2** hours, concluding around **11:00 UTC May 1 (7:00 AM EDT / 4:00 AM PDT).** **Times:** **May 1** **PDT (UTC -7): 2:00 AM - 4:00 AM** **EDT (UTC-4): 5:00 AM - 7:00 AM** **UTC: 9:00 - 11:00** This maintenance window will have minimal effects on operations..

May 1, 14:06:57 GMT+0
Voltooid - Maintenance has completed successfully..

Poly Registrar Partial Outage

Wed, 8 Apr 2026 17:37:21 +0000

Type: Incident

Duration: 20 hours and 55 minutes

Affected Components:

Apr 8, 17:37:21 GMT+0
Monitoring - We identified a potential service issue that may have temporarily affected device registration for some customers. Our team identified behavior related to registrar connectivity that may have caused certain devices to experience registration issues. The issue appears to be contained at this time, and we are actively monitoring the environment to ensure continued stability. While we believe service has stabilized, we are continuing our review to confirm the full scope of impact and validate that all affected services are operating normally. To our knowledge this has effected Poly devices. If you continue to experience any registration-related issues, please contact Support for assistance..

Apr 9, 14:32:02 GMT+0
Opgelost - This incident has been resolved..

Maintenance Window - March 14

Sat, 14 Mar 2026 05:00:00 +0000

Type: Maintenance

Duration: 1 day

Affected Components: , , , , , , , ,

Mar 15, 05:00:00 GMT+0
Voltooid - Maintenance has completed successfully..

Mar 14, 05:00:00 GMT+0
Geïdentificeerd - We are performing a routine scheduled maintenance starting on **Saturday March 14 at 5:00 AM UTC (1:00 AM EST / 10:00 PM PST, Friday March 13).** We anticipate the maintenance to last approximately **24** hours, concluding around **5:00 AM UTC** **Sunday March 15 (1:00 AM EST / 10:00 PM PST, Saturday March 14).** **Times:** **Friday, March 13** **PST (UTC -7): 10:00 PM - 10:00 PM (March 14)** **Saturday, March 14** **EST (UTC-4): 1:00 AM - 1:00 AM (March 15)** **UTC: 5:00 AM - 5:00 AM (March 15)** This maintenance window will have minimal effects on operations..

Support Ticketing System Update

Mon, 16 Feb 2026 14:00:00 +0000

Type: Maintenance

Affected Components:

Feb 16, 14:00:00 GMT+0
Voltooid - As part of ongoing improvements to our support operations, we have updated our internal support ticketing system. **No change to ticket intake:** Please continue to use [**support@synergysky.com**](mailto:support@synergysky.com) as the primary entry point for all support requests. Our support processes and procedures remain unchanged. **Ticket number changes during transition:** If you reference an existing support case that is not yet present in the updated system, it may be assigned a new ticket number. Please note that no ticket information has been lost and progress has not been impacted. We are maintaining full continuity as cases are carried forward. If you have any questions, contact us at [**support@synergysky.com**](mailto:support@synergysky.com)..

Maintenance Window - February 14

Sat, 14 Feb 2026 00:00:00 +0000

Type: Maintenance

Duration: 1 day, 13 hours and 45 minutes

Affected Components: , , , , , , , ,

Feb 28, 00:00:00 GMT+0
Geïdentificeerd - We are performing a routine scheduled maintenance starting on **Saturday, February 28, 2026 at 12:00 AM UTC (7:00 PM EST / 4:00 PM PST Friday, February 27).** We anticipate the maintenance to last approximately **30** hours, concluding around **6:00 AM UTC Sunday, March 1 (1:00 AM EST / 10:00 PM PST Saturday, February 28).** **Times:** **Friday, February 27** **PST (UTC -8): 4:00 PM - 10:00 PM (February 28)** **EST (UTC-5): 7:00 PM - 1:00 AM (March 1)** **UTC: 12:00 AM (February 28) - 6:00 AM UTC (March 1)** This maintenance window will have minimal effects on operations..

Feb 14, 00:00:00 GMT+0
Voltooid - Maintenance has completed successfully..

US Region: Capacity Issues

Mon, 9 Feb 2026 16:15:00 +0000

Type: Incident

Duration: 17 days, 23 hours and 53 minutes

Affected Components:

Feb 9, 16:15:00 GMT+0
Onderzoeken - We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution..

Feb 10, 19:00:00 GMT+0
Monitoring - We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally. We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident..

Feb 10, 17:45:00 GMT+0
Opgelost - We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals. This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes..

Feb 27, 16:08:00 GMT+0
Opgelost - This incident has been resolved..

Lobby Auto Admit Issue

Thu, 29 Jan 2026 17:59:29 +0000

Type: Incident

Duration: 4 days, 1 hour and 10 minutes

Affected Components:

Feb 2, 19:09:55 GMT+0
Opgelost - The issue impacting the Lobby Auto Admit feature for Microsoft Teams meetings has now been **resolved**. To ensure the fix is fully applied, customers must **upgrade the Synergy SKY SUITE to version 40.26.10987** **or later**..

Jan 29, 17:59:29 GMT+0
Onderzoeken - We are currently investigating an issue where some customers may experience challenges with the Lobby Auto Admit feature for Microsoft Teams meetings resulting in some Endpoints remaining in the meeting lobby. The current workaround is to manually admit these endpoints into the meetings via a Microsoft Teams client. Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available..

US Primary Node Offline

Wed, 28 Jan 2026 16:50:00 +0000

Type: Incident

Duration: 2 hours and 10 minutes

Jan 28, 17:10:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 28, 19:09:34 GMT+0
Opgelost - This incident has been resolved..

Jan 28, 16:50:00 GMT+0
Onderzoeken - We have identified that one of our US primary nodes has gone offline. This node supports some US based endpoint registrations and routing services. We are actively working with our hosting provider to restore service as quickly as possible. Further updates will be posted as more information becomes available..

Maintenance Window - January 24, 2026

Sat, 24 Jan 2026 00:00:00 +0000

Type: Maintenance

Duration: 5 hours and 23 minutes

Affected Components: , , , , , , , , ,

Jan 24, 00:00:00 GMT+0
Geïdentificeerd - We are performing a routine scheduled maintenance and implementation of security updates starting on **Saturday, January 24, 2026 at 12:00 AM UTC (7:00 PM EST / 4:00 PM PST Friday, January 23).** We anticipate the maintenance to last approximately **30** hours, concluding around **6:00 AM UTC Sunday, January 25 (1:00 AM EST / 10:00 PM PST January 24).** **Times:** **Friday, January 23, 2026** **PST (UTC -8): 4:00 PM - 10:00 PM (January 24)** **EST (UTC-5): 7:00 PM - 1:00 AM (January 25)** **UTC: 12:00 AM (January 24) - 6:00 AM UTC (January 25)** This maintenance window will have minimal effects on operations..

Jan 24, 14:22:36 GMT+0
Geïdentificeerd - Maintenance is now in progress..

Jan 24, 19:45:55 GMT+0
Voltooid - Maintenance has completed successfully..

Continuous layout switching on Primary display (Dual Screen)

Tue, 16 Dec 2025 18:35:00 +0000

Type: Incident

Duration: 2 days and 58 minutes

Affected Components:

Dec 17, 17:14:32 GMT+0
Monitoring - We have implemented a mitigation and are monitoring the results. Synergy SKY and its trusted partners are actively looking to return the experience back to the original TRUEVIEW profile. We will provide an additional update once we confirm sustained stability..

Dec 16, 18:35:00 GMT+0
Onderzoeken - We are actively investigating the cause of the primary screen continuously rotating/changing layouts. This is currently only impacting Dual Screen calls, the workaround available is switching the calls on the video system to single screen..

Dec 17, 15:22:15 GMT+0
Geïdentificeerd - We have confirmed this behavior is specific to the Microsoft Teams _Light Web_ client and have reported the issue to Microsoft. As a mitigation, we are applying a service-side change to stabilize dual-screen presentation behavior. In dual-screen calls, shared content is expected to remain on the primary display. The mitigated behavior resembles a “mirrored screen” experience. However, the system is still rendering two distinct compositions (e.g., separate gallery views alongside shared content). Workstreams are in progress to restore the Microsoft Teams dual-screen experience to its previous behavior. If you require a more consistent experience during this period, Synergy SKY can provide an alternative configuration that improves layout stability. Please contact [**support@synergysky.com**](mailto:support@synergysky.com) for details and system requirements..

Mar 18, 19:18:38 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 18, 19:33:18 GMT+0
Opgelost - The incident has been determined to be a problem within the Microsoft Client, we are currently working with Microsoft to address their issue. For more details see .

Multiple Region Disruption

Tue, 2 Dec 2025 02:20:00 +0000

Type: Incident

Duration: 8 hours and 20 minutes

Affected Components: , , , , , , , , ,

Dec 2, 02:20:00 GMT+0
Onderzoeken - Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC. Internal licensing failure has been identified as the primary cause of the service disruption..

Dec 2, 10:40:00 GMT+0
Opgelost - Multiple regions experienced the loss of call capacity between 2:20UTC and 5:40UTC. Internal licensing failure has been identified as the primary cause of the service disruption. This incident has been resolved. Investigation is still underway..

Maintenance Window - November 16, 2025

Sun, 16 Nov 2025 05:00:00 +0000

Type: Maintenance

Duration: 35 minutes

Affected Components: , , , , , , , , ,

Nov 16, 05:00:00 GMT+0
Geïdentificeerd - We are planning for a scheduled maintenance during that time. Starting on November 16, 2025 12:00 AM EST to November 16, 2025 11:59 PM EST. This will have minimal effects on operations..

Nov 16, 04:53:40 GMT+0
Geïdentificeerd - Maintenance is now in progress..

Nov 16, 05:28:52 GMT+0
Voltooid - Maintenance has completed successfully..

Maintenance Window - October 25, 2025

Sat, 25 Oct 2025 03:59:00 +0000

Type: Maintenance

Duration: 1 day, 7 hours and 45 minutes

Affected Components: , , , , , , , , ,

Oct 25, 03:59:00 GMT+0
Geïdentificeerd - We are planning for a scheduled maintenance during that time. Starting on October 24, 2025 11:59 PM EST to October 25, 2025 11:59 PM EST This will have minimal effects on operations. .

Oct 26, 11:44:07 GMT+0
Voltooid - Maintenance has completed successfully..

Powerpoint Live for MS Teams

Thu, 23 Oct 2025 18:02:29 +0000

Type: Incident

Duration: 5 days, 19 hours and 50 minutes

Affected Components:

Oct 23, 18:02:29 GMT+0
Geïdentificeerd - When the presenter is using PowerPoint Live, the received presentation will freeze on video systems. The problem has been identified and we are continuing to work on a fix for this incident..

Oct 29, 13:52:45 GMT+0
Opgelost - This incident has been resolved..

Unable to connect to .gov Teams meetings

Fri, 3 Oct 2025 14:14:13 +0000

Type: Incident

Duration: 20 days, 3 hours and 44 minutes

Affected Components: ,

Oct 3, 14:14:13 GMT+0
Onderzoeken - We are aware that some GCC-High customers may be experiencing call connection issues. Our team is actively investigating the cause and will provide updates as soon as more information is available..

Oct 3, 17:01:36 GMT+0
Geïdentificeerd - We are continuing to work on a fix for this incident..

Oct 5, 20:46:52 GMT+0
Monitoring - Microsoft has begun rolling out a change to the Teams GCC-High environments. This update may prevent some Synergy SKY–enabled endpoints from joining Teams meetings. On-premises customers should upgrade to the latest Synergy SKY build to restore compatibility. For assistance, contact [support@synergysky.com](mailto:suport@synergysky.com).

Oct 23, 17:58:08 GMT+0
Opgelost - This incident has been resolved..

Core Service upgrade

Sat, 6 Sep 2025 14:00:00 +0000

Type: Maintenance

Duration: 42 minutes

Affected Components: , , , , , , ,

Sep 6, 12:43:40 GMT+0
Geïdentificeerd - Maintenance is now in progress..

Sep 6, 13:26:05 GMT+0
Voltooid - Maintenance has completed successfully..

Sep 6, 14:00:00 GMT+0
Geïdentificeerd - We are planning for a scheduled maintenance during that time..

Zoom Layout Changes - Degraded Performance

Wed, 27 Aug 2025 21:08:33 +0000

Type: Incident

Duration: 5 days, 17 hours and 2 minutes

Affected Components:

Oct 3, 14:10:04 GMT+0
Opgelost - This incident has been resolved..

Aug 27, 21:08:33 GMT+0
Geïdentificeerd - We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management. Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts. We will provide updates here as soon as more information is available..

Sep 6, 13:27:06 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Captcha Automatic Resolution Functionality Failing - Government

Wed, 20 Aug 2025 15:26:20 +0000

Type: Incident

Duration: 12 days, 22 hours and 46 minutes

Affected Components:

Oct 3, 14:11:56 GMT+0
Opgelost - This incident has been resolved..

Aug 20, 15:26:20 GMT+0
Onderzoeken - We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system. Call receives "To join, sign in or use Teams on the web" screen and stays stuck. This is currently affecting our Government customers Some users may be affected..

Microsoft Whiteboard Initiation Issue

Tue, 19 Aug 2025 19:13:07 +0000

Type: Incident

Duration: 13 days, 19 hours and 4 minutes

Affected Components:

Oct 3, 14:17:30 GMT+0
Opgelost - Microsoft has confirmed that there are no whiteboard facilities in the web client profile. SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes..

Aug 19, 19:13:07 GMT+0
Onderzoeken - We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers. Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available. .

Captcha Automatic Resolution Functionality Failing

Tue, 19 Aug 2025 18:05:00 +0000

Type: Maintenance

Duration: 1 minute

Affected Components: ,

Aug 19, 18:05:00 GMT+0
Geïdentificeerd - We are planning for a scheduled maintenance during that time with regards to the Captcha resolution functionality failing on Teams calls. During this time, active calls will not be affected. Captcha may require a redial. Updates will be provided as necessary. .

Aug 19, 18:05:01 GMT+0
Voltooid - Er wordt nu onderhoud gepleegd.

Captcha automatic resolution Functionality failing

Mon, 18 Aug 2025 20:58:25 +0000

Type: Incident

Duration: 1 day, 18 hours and 26 minutes

Affected Components: ,

Aug 19, 16:42:32 GMT+0
Geïdentificeerd - We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected. .

Aug 18, 20:58:25 GMT+0
Onderzoeken - We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system. Call receives "To join, sign in or use Teams on the web" screen and stays stuck. Some users may be affected. .

Aug 19, 18:59:20 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support. On-Prem customers may still experience challenges. We are continuing to investigate this issue. Summary of Update: * A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process * The update restores normal call functionality for Captcha activated Microsoft Teams call * No customer action is required.

Aug 20, 15:24:23 GMT+0
Opgelost - This incident has been resolved..

Registrar Down - Americas

Thu, 7 Aug 2025 20:15:43 +0000

Type: Incident

Duration: 30 minutes

Affected Components: , ,

Aug 7, 20:45:23 GMT+0
Opgelost - This incident has been resolved..

Aug 7, 20:35:18 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 7, 20:15:43 GMT+0
Onderzoeken - **Incident Summary:** We are currently experiencing an outage affecting the **Registrar service** in the **Americas region**. At this time, no new calls are being handled for endpoints registered to the affected Registrar. Calls in the US are having difficulty establishing calls, it will be rerouted to nodes in Europe. **Impact:** * All new call attempts through the Americas Registrar will fail. * Existing active calls are **not impacted** and will continue until ended. **Scope:** * Americas-based Registrar * Affects SIP endpoints registered in this region **Current Status:** Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible. Updates will be provided as more information becomes available..

Hotfix Deployment for Google Meet Layout

Wed, 30 Jul 2025 13:00:00 +0000

Type: Maintenance

Duration: 32 minutes

Affected Components: , , , , , , , ,

Jul 30, 12:55:36 GMT+0
Geïdentificeerd - Maintenance is now in progress..

Jul 30, 13:00:00 GMT+0
Geïdentificeerd - A hotfix is being rolled out, any ongoing calls will not be affected but new calls may take multiple attempts to connect..

Jul 30, 13:27:19 GMT+0
Voltooid - Maintenance has completed successfully..

Inconsistent Layout changes

Tue, 29 Jul 2025 16:58:39 +0000

Type: Incident

Duration: 20 hours and 29 minutes

Affected Components:

Jul 30, 13:27:59 GMT+0
Opgelost - This incident has been resolved..

Jul 29, 16:58:39 GMT+0
Geïdentificeerd - We are observing inconsistent behavior when changing layouts in a Google Meet. We are working on a fix for this incident..

CONNECT Upgrade Maintenance Window

Wed, 16 Jul 2025 00:00:00 +0000

Type: Maintenance

Duration: 45 minutes

Affected Components: , , , , , , , ,

Jul 16, 00:44:55 GMT+0
Voltooid - Maintenance has completed successfully..

Jul 16, 00:00:00 GMT+0
Geïdentificeerd - **CONNECT Upgrade Maintenance Window Notification** Please be advised that Synergy SKY will perform a scheduled maintenance window for the CONNECT service as follows: * **Start:** July 16 00:00 UTC * **End:** July 16 03:00 UTC **Summary of Improvements:** This hotfix release addresses system stability and performance enhancements, aiming to optimize meeting connection reliability. **Service Impact:** * No impact is expected for ongoing meetings during the upgrade window. * Newly initiated meetings may experience longer connection rates while the system is restarting. We appreciate your understanding and recommend scheduling critical new meetings outside this window where possible. Updates will be posted on our Service Status page. For assistance, contact: [support@synergysky.com](mailto:support@synergysky.com).

Jul 16, 00:10:00 GMT+0
Geïdentificeerd - Maintenance is now in progress..

Zoom Calls - On-Screen Display

Tue, 8 Jul 2025 15:27:32 +0000

Type: Incident

Duration: 2 days, 4 hours and 16 minutes

Affected Components:

Jul 10, 19:43:35 GMT+0
Opgelost - This incident has been resolved..

Jul 8, 15:27:32 GMT+0
Onderzoeken - We are investigating reports of unexpected On-Screen Display menus appearing during Zoom calls. This issue may disrupt the user experience during active meetings. We are working to determine the cause and will provide updates as soon as possible..

Jul 9, 16:58:53 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Zoom Calls - Content Sharing

Tue, 8 Jul 2025 15:27:11 +0000

Type: Incident

Duration: 2 days, 4 hours and 17 minutes

Affected Components:

Jul 9, 16:59:05 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 8, 15:27:11 GMT+0
Onderzoeken - We are currently investigating an issue where video conferencing endpoints are unable to share content into Zoom meetings. Our team is actively working to identify the root cause and will provide updates as we learn more..

Jul 10, 19:43:51 GMT+0
Opgelost - This incident has been resolved..

Google Meet Dual-Screen Presentation

Wed, 2 Jul 2025 13:30:00 +0000

Type: Incident

Duration: 6 days, 1 hour and 22 minutes

Affected Components:

Jul 2, 13:30:00 GMT+0
Geïdentificeerd - Google has released a new _Dynamic_ layout in Google Meet, which is now enabled by default. This change disrupts the expected dual-screen presentation behavior on video endpoints connected via Synergy SKY Connect. A resolution addressing this issue has been developed and scheduled for weekend deployment. There is no impact on ongoing calls beyond the display inconsistency during presentations..

Jul 2, 13:45:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 8, 14:51:38 GMT+0
Opgelost - This incident has been resolved..

Aankomende uitbreiding van de licentie-infrastructuur

Tue, 1 Jul 2025 08:00:00 +0000

Type: Maintenance

Duration: 7 hours

Affected Components:

Jul 1, 15:00:00 GMT+0
Voltooid - Onderhoud is succesvol afgerond.

Jul 1, 08:00:01 GMT+0
Geïdentificeerd - Er wordt nu onderhoud gepleegd.

Jul 1, 08:00:00 GMT+0
Geïdentificeerd - Als onderdeel van onze voortdurende inzet voor prestaties en betrouwbaarheid breidt Synergy SKY vanaf **1 juli 2025** onze licentie-infrastructuur uit met regionale licentiediensten in alle wereldwijde servicegebieden. Deze verbetering verbetert de regionale efficiëntie, zorgt ervoor dat het licentievalidatieverkeer binnen de geografische implementatie blijft, vermindert de latentie en zorgt voor snellere licentievalidatie in gedistribueerde omgevingen. **Actie vereist:** Zorg ervoor dat uw firewallbeleid overeenkomt met de actuele lijst met Synergy SKY Cloud IP-adressen, die hier beschikbaar is: [Synergy SKY Cloud IP-lijst](https://download.joingw.com/network/synergysky%5Fcloud%5Fiplist.txt) Het niet toestaan van toegang tot deze IP-adressen kan leiden tot onderbrekingen in de licentievalidatiediensten..

Intermitterende verbindingsonderbreking

Wed, 7 May 2025 14:00:00 +0000

Type: Incident

Duration: 5 days, 6 hours and 9 minutes

Affected Components: , ,

May 8, 18:06:34 GMT+0
Geïdentificeerd - Er wordt momenteel een hotfix geïmplementeerd. Dit heeft naar verwachting geen invloed op lopende oproepen..

May 12, 20:08:41 GMT+0
Opgelost - Dit probleem is nu opgelost..

May 8, 18:33:32 GMT+0
Monitoring - De upgrade is voltooid. We blijven toezicht houden op eventuele toekomstige problemen..

May 7, 14:00:00 GMT+0
Onderzoeken - We onderzoeken momenteel gemelde problemen waarbij meerdere SIP-videosystemen onverwachts de verbinding verbraken tijdens actieve vergaderingen. Synergy SKY analyseert gesprekslogboeken en registraractiviteiten om de oorzaak te achterhalen. Aanvullende updates worden gedeeld zodra er meer informatie beschikbaar is. Alle herverbindingen zijn als succesvol gerapporteerd..

Update van de eindgebruikerslicentieovereenkomst (EULA)

Thu, 17 Apr 2025 04:00:00 +0000

Type: Maintenance

Affected Components: , , , , , , ,

Apr 17, 04:00:00 GMT+0
Voltooid - De bijgewerkte versie van de Synergy SKY End User License Agreement (EULA) is op 17 april 2025 van kracht geworden en bevat wijzigingen (in sectie 11) voor het gebruik van CONNECT GO. De bijgewerkte versie van de overeenkomst is hier te vinden: ..

Microsoft PowerPoint Live - Probleem met activering van twee schermen

Wed, 16 Apr 2025 13:09:00 +0000

Type: Incident

Duration: 6 days, 21 hours and 53 minutes

Affected Components:

Apr 16, 13:09:00 GMT+0
Onderzoeken - Synergy SKY onderzoekt een gemeld probleem waardoor Dual Screen-eindpunten geen Microsoft PowerPoint Live-presentaties op hun tweede scherm kunnen ontvangen. Synergy SKY werkt aan een oplossing en zal updates delen zodra er meer informatie beschikbaar is..

Apr 23, 11:02:00 GMT+0
Opgelost - Het probleem is opgelost..

Probleem met het delen van presentaties

Tue, 15 Apr 2025 19:29:00 +0000

Type: Incident

Duration: 8 days, 16 hours and 41 minutes

Affected Components:

Apr 15, 19:29:00 GMT+0
Onderzoeken - We onderzoeken momenteel een probleem dat zich af en toe voordoet, waarbij sommige deelnemers tijdens Microsoft Teams-gesprekken een wit/leeg scherm zien in plaats van de gedeelde presentatie. **_Huidige oplossing:_** het probleem wordt meestal opgelost door opnieuw verbinding te maken met het gesprek. Synergy SKY werkt actief aan een oplossing en zal updates delen zodra er meer informatie beschikbaar is..

May 25, 12:10:00 GMT+0
Opgelost - This incident has been resolved..

Probleem met het ontvangen van presentaties op systemen met twee schermen

Tue, 15 Apr 2025 07:10:00 +0000

Type: Incident

Duration: 8 days, 20 hours and 50 minutes

Affected Components:

Apr 15, 07:10:00 GMT+0
Onderzoeken - We onderzoeken momenteel een gemeld probleem met de interoperabiliteit van Google Meet. Deelnemers die op twee schermen werken, kunnen mogelijk geen presentaties delen met een andere gebruiker. Synergy SKY werkt momenteel aan het probleem en zal meer informatie verstrekken zodra deze beschikbaar is..

Apr 24, 04:00:00 GMT+0
Opgelost - Dit probleem is opgelost.

Problemen met het delen van inhoud met bepaalde eindpunten

Tue, 1 Apr 2025 21:00:00 +0000

Type: Incident

Duration: 9 days, 1 hour and 30 minutes

Affected Components:

Apr 1, 21:00:00 GMT+0
Onderzoeken - We onderzoeken momenteel incidentele problemen die van invloed zijn op het delen van content vanaf SIP-eindpunten in Microsoft Teams-vergaderingen. In sommige gevallen kunnen deelnemers mogelijk niet presenteren of ervaren ze haperingen en vastlopers tijdens het delen van content. Ons team werkt actief aan het identificeren van de onderliggende oorzaken en mogelijke oplossingen..

Apr 10, 22:30:00 GMT+0
Opgelost - Op 10 april is er een oplossing uitgerold. We blijven de situatie in de gaten houden om te controleren of het probleem hiermee is opgelost..

Gepland servicevenster

Sat, 22 Mar 2025 00:00:00 +0000

Type: Maintenance

Affected Components: , , , , , , ,

Mar 22, 00:00:00 GMT+0
Voltooid - Service-updatemelding – Onderhoudsvenster Synergy SKY Connect Wij informeren u over een aankomend gepland service-updatevenster voor Synergy SKY Connect tussen: **22 maart 2025, 01:00 UTC – 23 maart 2025, 23:00 UTC** Gedurende deze periode kan de service met tussenpozen worden beïnvloed, omdat we noodzakelijke updates uitvoeren om de prestaties en betrouwbaarheid te verbeteren. Hoewel we ernaar streven om eventuele onderbrekingen tot een minimum te beperken, kunt u tijdelijke problemen ondervinden met de connectiviteit en de toewijzing van oproepen. We stellen uw geduld en begrip op prijs terwijl we werken aan de verbetering van ons platform. Daarnaast worden de volgende IP-adressen buiten gebruik gesteld. Zorg ervoor dat de netwerk-/firewallregels up-to-date zijn. Uitgeschakeld IP-adres: 20.56.27.178 Uit bedrijf genomen IP-adres: 20.83.178.239 De lijst met IP-adressen die door de Connect-service worden gebruikt, vindt u hier: [IP-lijst](https://download.joingw.com/network/synergysky%5Fcloud%5Fiplist.txt).