Synergy SKY - Microsoft Whiteboard Initiation Issue – Hendelsesdetaljer

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Microsoft Whiteboard Initiation Issue

Løst
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Påvirket

CONNECT - Interoperability Service

Nedsatt ytelse fra 7:13 PM til 2:17 PM

Integration: Microsoft Teams

Nedsatt ytelse fra 7:13 PM til 2:17 PM

Oppdateringer
  • Løst
    UTC
    Løst

    Microsoft has confirmed that there are no whiteboard facilities in the web client profile. 

    SynergySKY is monitoring Microsoft progress on this issue and will provide update if/when this is resolved via CONNECT release notes.

  • Undersøker
    UTC
    Undersøker

    We are currently investigating an issue where Microsoft Teams Whiteboarding sessions are not being activated during calls joined via Synergy CONNECT. Customers have also reported the same behavior when accessing via web browsers.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.