Synergy SKY - US Region: Capacity Issues – Hendelsesdetaljer

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US Region: Capacity Issues

Løst
Større brudd
Begynte på 3 måneder sidenVarte 18 dager

Påvirket

CONNECT

Større brudd fra 4:15 PM til 5:45 PM, Operasjonell fra 5:45 PM til 4:08 PM

USA-regionen

Større brudd fra 4:15 PM til 5:45 PM, Operasjonell fra 5:45 PM til 4:08 PM

Oppdateringer
  • Løst
    Løst
    This incident has been resolved.
  • Overvåker
    Overvåker

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Løst
    Løst

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Undersøker
    Undersøker

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.