Synergy SKY - Continuous layout switching on Primary display (Dual Screen) – Szczegóły incydentu

Integration: Microsoft Teams Doświadczanie obniżonej wydajności

Continuous layout switching on Primary display (Dual Screen)

Monitorowanie
Obniżona wydajność
Wystąpił w dniu 30 dni temu

Dotknięty

CONNECT

Obniżona wydajność z 6:35 PM do 12:00 AM

Integration: Microsoft Teams

Obniżona wydajność z 6:35 PM do 12:00 AM

Aktualizacje
  • Monitorowanie
    Monitorowanie
    We implemented a fix and are currently monitoring the result.
  • Zidentyfikowany
    Zidentyfikowany

    This issue has been confirmed to be specific to the Microsoft Teams Light Web client and has been reported to Microsoft.  As a mitigation, we are applying a service-side change to stabilize presentation behavior in dual-screen calls. For dual-screen calls, shared content should occupy the primary screen.

  • Analiza
    Analiza

    We are actively investigating the cause of the primary screen continuously rotating/changing layouts.

    This is currently only impacting Dual Screen calls, the workaround available is switching the calls on the video system to single screen.