Synergy SKY - US Region: Capacity Issues – Szczegóły incydentu

Wszystkie systemy sprawne

US Region: Capacity Issues

Rozwiązany
Poważna awaria
Wystąpił w dniu 3 miesiące temuTrwało 18 dni

Dotknięty

CONNECT

Poważna awaria z 4:15 PM do 5:45 PM, Poprawne działanie z 5:45 PM do 4:08 PM

Region USA

Poważna awaria z 4:15 PM do 5:45 PM, Poprawne działanie z 5:45 PM do 4:08 PM

Aktualizacje
  • Rozwiązany
    Rozwiązany
    This incident has been resolved.
  • Monitorowanie
    Monitorowanie

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Rozwiązany
    Rozwiązany

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Analiza
    Analiza

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.