Synergy SKY - Service Advisory – Elevated Call Failures in the US Region – Szczegóły incydentu

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Service Advisory – Elevated Call Failures in the US Region

Rozwiązany
Poważna awaria
Wystąpił w dniu 14 dni temuTrwało około godziny

Dotknięty

CONNECT - Interoperability Service

Poważna awaria z 2:07 PM do 3:23 PM

Region USA

Poważna awaria z 2:07 PM do 3:23 PM

Aktualizacje
  • Rozwiązany
    UTC
    Rozwiązany

    The issue has been identified and resolved with backbone communication between the services which was caused by the general maintenance that has occurred over the weekend.

    We are putting additional measures in place and hardening the backbone infrastructure in order to help prevent these incidents in the future.

  • Analiza
    UTC
    Analiza

    We are currently investigating an elevated number of failed call attempts affecting the US region.

    Our engineering team is actively working to determine the root cause and restore normal service as quickly as possible.

    We understand the impact this may have on your operations and appreciate your patience while we work to resolve the issue.

    We will provide another update as soon as additional information becomes available.