Synergy SKY - Captcha automatic resolution Functionality failing – Detalhes do incidente

Todos os sistemas operacionais

Captcha automatic resolution Functionality failing

Resolvido
Desempenho degradado
Início há 12 mesesDurado 2 dias

Afetado

CONNECT - Interoperability Service

Desempenho degradado de 8:58 PM para 4:42 PM, Operacional de 8:58 PM para 4:42 PM, Desempenho degradado de 4:42 PM para 3:24 PM

Região dos EUA

Desempenho degradado de 8:58 PM para 3:24 PM

EU Region

Operacional de 8:58 PM para 4:42 PM, Desempenho degradado de 4:42 PM para 3:24 PM

Atualizações
  • Resolvido
    UTC
    Resolvido
    This incident has been resolved.
  • Monitorização
    UTC
    Monitorização

    We implemented a fix and are currently monitoring the result. If you continue to experience issues, please contact Synergy SKY Support.

    On-Prem customers may still experience challenges. We are continuing to investigate this issue.

    Summary of Update:

    • A hotfix was applied to address Microsoft Teams Captcha prompts blocking the call join process

    • The update restores normal call functionality for Captcha activated Microsoft Teams call

    • No customer action is required

  • Identificado
    UTC
    Identificado

    We have identified the issue and a fix is in progress. The update will be implemented within the next 2-3 hours. Current calls are not affected.

  • Investigando
    UTC
    Investigando

    We are currently investigating an issue where the Captcha resolution functionality may not be working properly in Teams. Users can access captcha when joining with a PC using a web browser, but not when using CONNECT via a video system.  Call receives "To join, sign in or use Teams on the web" screen and stays stuck. 

    Some users may be affected.