Synergy SKY - Zoom Layout Changes - Degraded Performance – Detalhes do incidente

Todos os sistemas operacionais

Zoom Layout Changes - Degraded Performance

Resolvido
Desempenho degradado
Início há 10 mesesDurado aproximadamente 1 mês

Afetado

CONNECT - Interoperability Service

Desempenho degradado de 9:08 PM para 1:27 PM, Operacional de 1:27 PM para 2:10 PM

Integration: Zoom

Desempenho degradado de 9:08 PM para 1:27 PM, Operacional de 1:27 PM para 2:10 PM

Atualizações
  • Resolvido
    Resolvido
    This incident has been resolved.
  • Monitorização
    Monitorização
    We implemented a fix and are currently monitoring the result.
  • Identificado
    Identificado

    We are aware of an issue where Zoom layout changes are not performing as expected for some Synergy CONNECT users. This behavior also affects Cisco Macro integrations and DTMF-based controls tied to Zoom layout management.

    Our engineering team has identified the issue and is actively working on a solution. Meetings remain functional, but affected users may experience inconsistent results when attempting to change layouts.

    We will provide updates here as soon as more information is available.