Synergy SKY - Lobby Auto Admit Issue – Detalhes do incidente

Todos os sistemas operacionais

Lobby Auto Admit Issue

Resolvido
Desempenho degradado
Início há 6 mesesDurado 4 dias

Afetado

CONNECT - Interoperability Service

Desempenho degradado de 5:59 PM para 7:09 PM

Integration: Microsoft Teams

Desempenho degradado de 5:59 PM para 7:09 PM

Atualizações
  • Resolvido
    UTC
    Resolvido

    The issue impacting the Lobby Auto Admit feature for Microsoft Teams meetings has now been resolved.

    To ensure the fix is fully applied, customers must upgrade the Synergy SKY SUITE to version 40.26.10987 or later.

  • Investigando
    UTC
    Investigando

    We are currently investigating an issue where some customers may experience challenges with the Lobby Auto Admit feature for Microsoft Teams meetings resulting in some Endpoints remaining in the meeting lobby. 

    The current workaround is to manually admit these endpoints into the meetings via a Microsoft Teams client.

    Our engineering team is actively working to identify the root cause and will provide additional information as it becomes available.