Synergy SKY - US Region: Capacity Issues – Detalhes do incidente

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US Region: Capacity Issues

Resolvido
Totalmente indisponível
Início há 3 mesesDurado 18 dias

Afetado

CONNECT

Totalmente indisponível de 4:15 PM para 5:45 PM, Operacional de 5:45 PM para 4:08 PM

Região dos EUA

Totalmente indisponível de 4:15 PM para 5:45 PM, Operacional de 5:45 PM para 4:08 PM

Atualizações
  • Resolvido
    Resolvido
    This incident has been resolved.
  • Monitorização
    Monitorização

    We have implemented adjustments to the CONNECT capacity allocation process to better manage call intake and node distribution. Service is currently operating normally.

    We will continue monitoring system performance over the next 48 hours to confirm sustained stability before formally closing this incident.

  • Resolvido
    Resolvido

    We identified that certain meeting nodes were not handling call traffic effectively, which resulted in incomplete call attempts and occasional busy signals.

    This behavior was observed on February 9 and February 10 (prior to 12:00 PM ET). Synergy SKY Operations adjusted CONNECT capacity allocation to improve call distribution and handling across nodes.

  • Investigando
    Investigando

    We are actively investigating reports of incomplete calls and intermittent busy signals affecting some CONNECT meetings. Our operations team is reviewing meeting node performance and traffic distribution.